AddressOperations Coordinator (Aged Care and Disability)
Purpose of Position
- The purpose of the position is to manage direct relationships with Aged Care Facilities, NDIS Participants and Healthcare institutions (like hospitals).
- Services are to be Client Focussed at all times with quality outcomes for people that are achieved using a flexible, creative and collaborative approach.
- The role is to develop and maintain an extensive network of contacts with similar and allied groups, to include; Aged Care providers, Service Coordinators and State and Federal organisations.
Key Responsibilities
- Manage direct relationships with all institutional clients, that include Aged Care facilities, NDIS Service Coordinators, Homecare providers and State Hospitals.
- Manage new referrals and client leads in required time frames according to priority.
- Ensure all our clients are aware of our recruitment / labour hire processes and capabilities.
- Work with clients and their support networks regarding their requirements and develop strong relationships.
- Meeting with clients and prospective candidates as required with the support of the Directors.
- Ensure staff rosters are managed in accordance with client preferences.
- Answer new potential client enquiries regarding available service provision and pricing.
- Attend to invoicing of client’s or client funding holders including checking for unpaid services as required.
- Contribute to Seasonal Newsletters, attendance to Expos and other industry functions.
- Maintenance of client records, statistics and information relating to service delivery. This includes the changing of status of clients as required (i.e. active to close).
- The review of active clients or review based on communicated change requirements.
- To contribute to the necessary administration duties, including telephone answering to ensure that client focused service is delivered in an efficient, effective and timely manner.
- Other duties as required.
What we offer
- Salary Package Range of $85,000 to $100,000 depending on experience.
- 11% employer contributed superannuation into a fund of your choice.
- Professional development opportunities and study leave/assistance
- Flexible working and leave arrangements.
- Discounts with our corporate partners
- Health and well-being initiatives.
- Employee Assistance Program.
- Other professional and location-based allowances.
- A flexible & inclusive working environment.
If you are interested in utilising your experience, learning new skills and being a part of a welcoming and rapidly growing organisation, we encourage you to apply today.
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Nina Graham on 0434 716 468, quoting Ref No. 1160868.
