Operations & Housekeeping Coordinator

Operations & Housekeeping Coordinator

Melbourne

Full time position: $65,000 - $70,000/year + superannuation

About the Business

Urban Rest is a fast-growing challenger in the serviced apartment and corporate housing space with properties across Australia in Sydney, Melbourne, Adelaide, Brisbane and Canberra. We have recently expanded internationally into the European market, with properties opening in Dublin and London.

We are a technology enabled business disrupting a stagnant sector with a unique focus on traveler well-being and sustainability. We have experienced rapid growth, strong customer loyalty and success over the last five years since launch and are now going through a period of scaling the business in various locations across the country and now into Europe, offering the chance to join a growing business at a pivotal stage of growth.

About the Role

The Operations and Housekeeping Coordinator role ensures routine cleanliness and operational functions are completed across assigned Urban Rest properties and Hotel rooms. The Operations and Housekeeping Supervisor role is a hybrid role, dedicated to maintaining and promoting a positive image of the property to our guests by being hands on and managing the day to day operations from Housekeeping to Operational tasks across assigned zones. The successful candidate should maintain complete knowledge of and comply with all housekeeping and operational departmental policies/service and Urban Rest procedures/standards.

Responsibilities

Housekeeping Supervisor Functions:

• Ensures daily cleans are being performed in accordance with brand standards
• Continual train and develop team members to meet required standards in conjunction with National Housekeeping Manager
• Ensure applicable checklist per clean or inspection(s) are adequately completed and recorded in the appropriate system
• Enhance operations by actively participating in maintaining, reviewing and coordinating necessary stock movements into micro/macro warehouse locations for efficiency of team members
• Coordinate jobs and tasks with consultation of the National Head of Housekeeping, ensuring assigned credits are adhered to by Housekeeping Service attendants
• Monitor performance of attendants, ensuring misses, problems or potential impacts on guest experience is mitigated and corrective actions taken prior to the guests arrival
• Maintain and execute high level of attention to detail as outlined by the National Housekeeping Manager
• Ensure all relevant WHS, chemical handling and safety procedures and adhered by relevant team members
• Complete apartment/room cleans where required operationally to a high standard
• Ensure linen, guest amenities and decor is of brand standard
• Manage reject linen with attendants, National Housekeeping Manager and supply chain manager
• Report damages to stock, apartments/rooms or furniture to the relevant manager for resolution
• Ensure security of assigned units and privacy of guests
• Perform and oversee rotation cleaning duties where required operationally (e.g. steam clean carpets, spring cleaning, periodic cleaning etc.) as required
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day

Operations:

• Reporting to the Operations Manager to complete daily tasks across our Melbourne properties
• Monitor operational / ticketing systems to ensure all on-site tasks are assigned and completed within specified timeframes and deadlines
• Conduct basic maintenance tasks using hand tools such as assembling furniture, hanging artwork and minor ad-hoc jobs
• Carry out regular property inspections/audits ensuring our properties are operating and performing their best
• Reporting any issues within our properties and ensuring they are dealt with promptly
• Source parts/materials and maintain inventory levels
• Assist the Operations and Fit- out team with onboarding new properties including organising furniture and appliance deliveries and final set up tasks when required
• Travel to various buildings as required
• Working alongside the greater Operations team to assist and support business requirements, including supporting projects to improve operational efficiency and guest experience
• Liaise with external contractors, stakeholders, property managers and clients.
• Perform other duties as assigned

Please note, this role description serves only as a guideline for duties, which may change from time to time if requested by management.

What We Look For

• Someone who has excellent attention to detail,
• A reliable and committed individual,
• You like variety in a position where no day is the same,
• Someone who goes above and beyond to ensure exceptional guest service
• A person who likes to work as a team and help make a difference.

Benefits and Perks

• Discounted stays at Urban Rest properties
• Standard leave offered including parental leave plus two mental health days, two volunteer days per year and gender affirmation leave
• A fantastic work culture that is fun, friendly, and collaborative
• As the company grows, this role will provide plenty of room for career growth and progression
• Dog friendly office in Richmond, close to public transport
• Quarterly team events

At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How to Apply

If you are ready to take on this exciting opportunity and contribute to our mission of revolutionizing the accommodation industry, please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.

If you want to learn more about our company please see our website - https://www.stayurbanrest.com

We look forward to hearing from you!