OPERATIONS MANAGER - FULL TIME POSITION

OPERATIONS MANAGER - FULL TIME POSITION

About People Care Services

People Care Services is a well-respected Disability Services organisation with an aspiration to be a leading provider of disability support services. Our purpose is to deliver people centred, affordable, excellent and responsive disability services in partnership with participants and their families.

Why work at People Care Services

We have a track record of being a highly sought-after workplace because of our strong values-based culture. Our relationships and interactions are supported by the four pillars of respect, trust, integrity and courage, and our people are our greatest asset. We celebrate a culture that is vibrant, connected, innovative and inclusive. We aim to increase the diversity of our workforce to better meet the needs of our clients and to improve equal employment opportunity for our employees.

By joining People Care Services, you will enjoy:

• Working in an organisation with exceptional levels of engagement and job satisfaction.
• Personal and professional development opportunities tailored to either your current role or preparing you for future opportunities.
• Commitment to Work Health Safety and Wellbeing including employee assistance program and flexible working practices.
• A supportive team environment which celebrates diversity and inclusion
• Salary packaging options.    

The Role 

This role reports to Company Director.

 Duties and Responsibilities:

• Work closely with the Director and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
• Helping the organization’s processes remain legally compliant and participate in internal and external Audit activities
• In charge of day-to-day management of staff (with a focus of Hervey Bay team) including handling staff questions and grievances.
• Oversee recruitment, selection, training, scheduling, coaching, counselling, and discipline employees
• Ensuring improvement of operational management systems, processes and best practices
• Communicate job expectations; planning, monitoring and appraising of employees
• Carrying out necessary administrative duties and step in to cover shifts in an emergency
• Perform quality controls to increase quality of customer service
• Responsible for all aspects of company vehicles
• Review and approve all operational expenses /invoices and ensure they

     are submitted for payment

• Identify business opportunities and work closely with Business
• Development Managers to follow them through.

NB: The role will involve travelling from time to time to set up business operation sites or meet teams in areas where we have business operations.

Qualifications and Experience You will have:

• Two or more years of proven success in an operations management role
• Excellent ability to delegate responsibilities while maintaining
• organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Computer literacy (Office suite and capacity to use cloud-based software)
• Diploma in Business, Operations Management or related field 

Location

Hervey Bay Office with an option to work from home on some days.

Send your resume at *****@peoplecareservices.com.au or call 0411385*** for more information.