AddressAbout the role
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
The role is responsible to manage the deliverables and efficiency of the teams that are responsible for E2E processing of Payment Processing Operations. Role manages stakeholders, changes, transitions, escalations & complaints across various teams. Role requires understanding risks and exposures and building effective controls to reduce the risks. Understanding values policy and regulatory requirements and support the team in adhering to them and driving one agenda of Payment Operations Bangalore across the various teams. Developing and growing people to create an engaged workforce and managing domain expertise within various teams.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: Bengaluru
Role Type: Permanent, Fulltime
What will your day look like
Improve teams Complex Productivity as per financial year target
Create FTE capacity through automation, process improvement, productivity, consolidation etc. and absorb additional work as per financial year target
Improve on cross-skill/upskill abilities from existing baseline of known processes
Improve Seat Utilisation as per financial year target
Monitor Output Per Paid Hour metric and ensure the required targets are met on a daily basis.
Ensure ATOM Rigour of the team is met on a weekly/monthly basis.
Monitor customer driven service level metrics and ensure service levels are accurately monitored and reported, including appropriate controls for the vertical.
Ensure quality and accurate reporting, in line with service levels to maximise satisfaction of the stakeholders to GM level.
Managing resiliency across hubs
Lead process and project delivery for the region in collaboration with hub and in-country teams.
Align process improvements with strategy for operations in relation to FTE management for the vertical.
Continuous improvement of processes and monitoring of operational cost reductions.
Ensure all processes are documented and fully compliant.
Ensure optimal resource loading and capacity planning to realise optimal service level delivery against minimal cost
Engagement, culture and diversity in the team.
People management and development plans for the team.
What will you bring?
We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
To grow and be successful in this role, you will ideally bring the following:
Detailed knowledge of ANZ Payments Operations systems
Ability to manage stakeholders with conflicting priorities.
Strong commitment to working in a team orientated environment.
Detailed analytical skills, together with good written and oral communication skills.
Well-developed and demonstrable customer service skills
Understanding of Payments & Cash business and Group structure
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 66577
Job Posting End date: 25 Jun, 2024
Job Posting End Date
24/05/2024, 11.59pm, (Melbourne Australia)
