AddressBrennan & Smith Optometrists has a permanent position available for an Optical Retail Assistant. To be successful you must be well presented, enthusiastic and have excellent communication skills.
In house training will be provided, however previous experience in a customer service role, computer skills and reception experience will be an asset. The employers seeks staff who thrive on delivering the best customer service possible with a high level of attention to detail.
Key responsibilities
The Retail Assistant provides support across a number of activities and functions in the day-to-day operation of Brennan & Smith Optometrists, and ensures objectives and standards are met. Activities and functions include:
- Superior customer service, active listening and solution finding
- Using creativity and knowledge to showcase styles that will best suit customers
- Resolving customer queries and issues in an empathetic manner, encouraging return patronage
- Completing daily retail duties (i.e. cash management, store maintenance and stock control)
- Assisting the optometrists and optical dispensers
- Accurate filing of finance documents, including the handling of sensitive financial information and transaction discreetly, confidentially and with integrity
- Answering of telephone as required
- Attending and contributing to meetings with Senior Management and staff as required
- Attending and undertaking company training as required
- Other duties as required by Senior Management
Selection Criteria
- A passion for providing excellent customer service
- Excellent communication skills
- A high standard of personal presentation
- Punctuality and reliability
- An ability to work well under pressure, both autonomously and within a team
- Strong service orientation and a 'can do' approach
- High attention to detail and accuracy
- Excellent verbal and written communication and interpersonal skills
- Ability to multi-task, prioritise and meet deadlines
- Strong problem solving skills and initiative in completing tasks
If you are a highly self-motivated and energetic person with exceptional people and great retail customer service sales skills looking for a career within a successful and supportive environment, then we'd be delighted to hear from you!
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- No experience required for this role
- Working rights required for this role
- Expected start date for role: 03 June 2024
