Address
Form of workEssential Duties and Responsibilities:
Management of the order creation process including - processing all orders for Finished Goods and Conversions.
Complete Machine and Conversion configuration.
Creation, Maintenance of Contracts in our ERP system
Raise Sales Orders / Sales Credits (where required)
Work with Production and Planning teams to establish anomalies with order information
Monitor Progress of all orders through the production process to maintain DIFOT
Maintain Delivery Schedule
Ensure all jurisdictional approvals are received for Dispatches
Coordinate delivery of finished goods and conversions with the relevant Suppliers
Compile paper work for invoicing (soft format). Ensure order is complete, accurate and ready for Dispatch team to invoice.
Answering Telephone / Email Enquiries from Agents/Sales and customers
Update and maintain various Reports and Registers
Liaise with Product Management and Compliance regarding the release of Software and Hardware.
Liaise with installation agents (Internal & External)
Allocation of Installation Dates
Allocation of EGM serial numbers.
When required, running meetings with sales & operations, discussing upcoming orders, Forecast and status of current orders.
Understand and complete Quick-change applications and other relevant Regulatory approvals
Circulate approvals to production/installation agents/venues as required.
Assist other areas of the Operations Department when required.
Training and/or Experience:
One to two years related experience in a manufacturing or Order Entry environment
Knowledge, Skills and Abilities:
Highly developed customer service skills
Time management skills; the ability to manage multiple and competing deadlines
Ability to work under pressure
Excellent decision making skills
Maturity to deal with people at all levels of the organisation
Effective negotiation skills
Strong analytical and problem solving skills
Ability to work after hours (when necessary) and attend industry events
Ability to translate customer requirements into technical solutions
High level of accuracy and attention to detail
Maintain confidentiality at all times
Punctual
High level computer skills (Word, Excel)
Excellent oral and written communication skills
Ensuring compliance with all internal and external policies, principles, guidelines and legislation
Education:
Tertiary qualification or equivalent experience
Qualifications
Working Conditions:
The work conditions are representative and typical of similar jobs in comparable organizations
Workplace Health & Safety:
Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
Ensure compliance with safe work practices
Ensure not to put self and others at risk
Use and maintain equipment properly and ensure that the work area is free of hazards
Report all incidents, injuries and near misses
Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties
