Order Fulfilment Improvement Officer (Springhill)

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our coated manufacturing business in our Springhill Supply Chain team as a Order Fulfilment Improvement Officer. In this role, you will play a critical role to ensure that our products are being delivered to our customers in full and on time (DIFOT).

Reporting to the Fulfilment Leader, you will support the day-to-day fulfilment operations as well as lead a number of business improvement projects to enhance our service with cost, quality and safety in mind.

Your primary focus will be to maximise our customer experience as you manage our inventory and influence the flow of product through your interactions with scheduling, logistics and customer service. You will create smart solutions and enjoy working with cross-functional teams to drive better communication and streamline processes.

What Will You Do?

As someone who likes variety, you can juggle numerous priorities and manage stakeholder expectations to reach favourable outcomes for customers and our business. You will:

• plan and coordinate the flow of product through the various stages of the order life cycle
• demonstrate attention to detail with the ability to resolve issues and identify solutions
• deliver improvements by streamlining processes and embedding standardisation through reporting
• co-ordinate service implementations and reviews for the supply chain team
• provide coverage for fulfilment officers and service centre schedulers
• develop adhoc reporting and analysis, working within the team and externally with key members across the business (logistics, customer service, operations)

More About You

As an experienced professional with a background in customer service, supply chain, warehousing or logistics, combined with solid analytical skills, you will drive and implement solutions, always maintaining a strong customer focus.

You will bring:

• relevant tertiary qualifications (supply chain, warehousing or logistics)
• a positive can-do attitude with a passion for problem solving and continuous improvement
• effective relationship management and influencing capability
• be a team player with the ability to work collaboratively with a variety of internal and external customers
• have experience working in fast paced environments and be comfortable with change
• demonstrate experience with reporting applications (ie Microsoft Excel and Powerpoint including strong proficiency with pivot tables, lookup formulas etc)
• demonstrate experience with various IT systems and platforms (ie SAP, D365, Power BI, OTIS).

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday, 5th February 2024.