AddressAre You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia, Pascall, The Natural Confectionery Company, Belvita, Ritz, Olina's and Toblerone with global revenues exceeding $31 billion USD.
Reporting to the Director of Customer Service and Logistics, this exciting role will see you manage the Customer Service and Debtors Management key leads across Australia & New Zealand, ensuring the customer service team delivers optimum service to our customers and continuous improvement. This role is also responsible for the Debtors & Tradespend results across the ANZ business.
How you will contribute
You will:
- Drive effective cross-functional communication among stakeholders including sales, finance, logistics operations, demand planning, product supply and external partners.
- Own order, trade spend reconciliations, and accounts receivable functions across the business
- Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
- Development, coach, delegate and lead a team that can drive the business agenda and give them the opportunity to grow in the organization
- Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value-creation initiatives identified through customer collaboration
- Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Significant customer facing experience in a Customer Service & Logistics (CSL) or similar function
- 5+ years management/experience in Order to Cash (OTC) within an FMCG environment including Trade Spend knowledge, ensuring solid understanding across OTC landscape
- Cross-functional experience (Sales, Customer Service/Orders, Logistics and Warehousing knowledge)
- Systems knowledge of SAP OTC and interfaces to Trade Management eg Salesforce, APO and Demand / Supply Planning, along with digital improvement skills in driving system process improvement.
- Experience leading and developing a high performance and high engagement team
- Able to influence and negotiate
- Problem solving skills and a drive for improvements
- Change and Execution Management
- Solid Financial acumen (experience within a debtors or deductions process environment is advantages)
No Relocation support available
Business Unit Summary
At Mondelez International, our mission is to provide consumers with the right snack, for the right moment, made in the right way. We are one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD.
We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities and distribution activities around the world.
In Australia and New Zealand, we have 6 factories, and both global and local brands, employing over 2,000 people; Cadbury Dairy Milk, Oreo, Toblerone, Philadelphia, belVita, Pascall, The Natural Confectionery Company, Sour Patch Kids and Ritz.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Network Management
Customer Service & Logistics
