Address Your Role
Coordinate the provision of high-level clerical and administrative services to the Outpatient Department.
The Position
With minimal supervision, provide a reception service to meet the daily requirements for outpatient services.
Receive new referrals, enter the information into the Patient Administration System (WebPAS) and have all referrals assessed by clinicians.
Monitor and action Outpatient requests from the Clinical Information System (CIS).
Create and maintain patient information in the Patient Administration System in a timely manner.
Ensure that appropriate action is taken for appointments including arranging tests and the availability of all patient documentation prior to the appointment.
Ensure all appointments are correctly booked into WebPAS and patients are appropriately notified of their appointments.
Receive all Outpatient-related telephone calls, evaluate and initiate any action required.
Collect, control and direct messages and Health Information Services to nursing and medical staff.
Arrange for the interpreter service, when required.
Liaise with medical, nursing, allied health and support services staff to ensure efficient running of clinics.
Collate and prepare patient information to be sent to Health Information Services (HIS) for scanning.
Monitor and maintain Medicare, Overseas, Uninsured and DVA Billing processes on a daily basis
You will have experience in varied clerical duties and reception with a strong front line and customer focus, with proven strong verbal and written communication skills with the ability to be flexible and work as part of a team.
To succeed you will have experience in the use of varied computer software packages including Patient Administration systems and MS Office products including Word, Outlook and Excel with Accurate data processing/keyboard skills. You will also demonstrate initiative and be able to organise and prioritise clerical tasks with minimal supervision.
Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you
Salary: $64,355.00 to $69,469.24.00 per annum, plus 11% superannuation
Permanent full time position
Discounts on hospital services & private health insurance
Generous salary packaging options
Up to $15,900 on a range of benefits such as mortgage, rent, or other everyday living expenses
Up to $2650 on meal entertainment, holiday accommodation and venue hire
Access to novated leasing to use pre-tax dollars for a car and expenses
Free on-site parking
Access to fitness and wellbeing benefits through Fitness Passport
Innovative Professional Development opportunities
A welcoming and supportive culture
A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements.
For enquiries contact, Chloe Wenzel, Outpatient Team Leader 08 9462 4032.
Closing Date: Friday, 1st of March 2024
St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.
