AddressAccenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com.
The Application Maintenance Lead will be responsible for overseeing the maintenance and support of critical applications. This role includes ensuring application stability, performance, and availability, while also leading a team of skilled professionals to troubleshoot and resolve issues promptly. The ideal candidate will have extensive experience in application support within the telecom sector, strong leadership skills, and a proactive approach to problem-solving.
Key Responsibilities:
Team Leadership & Management:
- Lead, mentor, and manage a team of application maintenance engineers.
- Foster a collaborative and high-performance team environment.
- Conduct regular performance reviews and provide constructive feedback.
Application Maintenance & Support:
- Oversee the maintenance and support of telecom applications, ensuring high availability and reliability.
- Manage incident response, problem resolution, and change management processes.
- Develop and enforce best practices for application monitoring, maintenance, and support.
Operational Excellence:
- Implement and monitor key performance indicators (KPIs) to ensure application performance and stability.
- Continuously improve support processes and procedures to enhance service delivery.
- Collaborate with other IT teams and stakeholders to ensure seamless integration and performance of applications.
Technical Expertise:
- Provide technical leadership and guidance to the team on complex issues and projects.
- Stay updated with the latest technologies and industry trends in telecommunications.
- Ensure compliance with industry standards and regulatory requirements.
Customer Focus:
- Act as the primary point of contact for application-related issues and escalations.
- Develop strong relationships with internal and external stakeholders to understand their needs and ensure satisfactory service delivery.
- Provide regular updates and reports to stakeholders on application performance and issues.
Qualifications:
Education:
Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced degree preferred.
Experience:
- Minimum of 7-10 years of experience in application maintenance and support within the telecommunications industry.
- Proven experience in a leadership or management role.
- Strong technical background with expertise in telecom applications and systems.
Skills:
- Excellent leadership and team management skills.
- Strong problem-solving and analytical abilities.
- Proficient in application monitoring tools and techniques.
- Knowledge of ITIL or similar service management frameworks.
- Excellent communication and interpersonal skills.
Certifications:
Relevant certifications such as ITIL, PMP, or specific telecom certifications are a plus.
Key Competencies:
Leadership: Ability to inspire and lead a team towards achieving common goals.
Technical Proficiency: Deep understanding of telecom applications and their maintenance requirements.
Problem-Solving: Aptitude for diagnosing and resolving complex technical issues.
Communication: Strong ability to communicate technical information to non-technical stakeholders.
Customer Orientation: Commitment to delivering high-quality service and support to clients and stakeholders.
Benefits of working at Accenture:
- Holistic well-being program including health insurance
- Life & Salary Continuance Insurance
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace™
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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