Participant Recruitment Team Member

• UniSC Morayfield Health Hub and UniSC Southbank
• Level 1, $36.47 per hour plus 11% superannuation
• Several casual positions available (ideally you would be available to work a minimum of 29 hours per week).

The Opportunity

You will contact and engage registered participants for UniSC Clinical Trials, completing a pre-trial screening questionnaire via the following channels - outbound calls, data system text messages and emails, determining initial eligibility for Clinical Trial enrolment.

You will be contacting warm leads, who have requested contact or been referred by a health professional. You will take ownership of Contact Centre enquiries, complying with ICH/GCP framework, UniSC Clinical Trials standard operating procedures, work instructions and applicable Human Research Ethics Committee guidelines. The Participant Recruitment Team Member will ensure participant privacy and confidentiality without exception, asking questions relating to medical history, medications and lifestyle choices working to achieve desired outcomes to meet study protocol criteria. In addition, you will perform ad-hoc administration and data entry duties as required.

For more information, please visit us online Clinical Trials Centre

You will

• perform a pre-trial screening of potential trial participants via phone, with the ability to manage communication via the following channels – inbound/outbound calls, emails, text messages and social media enquiries;
• ability to multitask across different systems at one time. You will maintain a professional phone manner whilst accurately and efficiently recording answers to phone screening questions with potential participants, whilst seeking knowledge from Clinical Teams, determining initial eligibility for Clinical Trial Enrolment;
• demonstrate a sound understanding of technology and computer systems with a high level of attention to detail and accuracy across data entry platforms;
• ability to actively listen and discern participants questions and answers to seek understanding of their individual circumstances to finalise clinic bookings in a timely manner; and
• demonstrated ability to work and thrive in a target driven environment, where you will need to meet tight deadlines.

About you

You possess exceptional written and oral communication skills, along with outstanding customer service abilities. You maintain a professional, positive, and friendly phone manner, quickly establishing rapport with participants. Your high attention to detail ensures accuracy across data entry platforms. You thrive in a team orientated, target-driven environment, consistently meeting tight deadlines.

You will possess:

• A minimum of 1 year experience in a contact centre environment with an administration degree or equivalent proven prior learning/work experience.
• Ability to actively listen and discern participants questions and answers to seek understanding of their individual circumstances to finalise clinic bookings in a timely manner.
• Demonstrate a sound understanding of technology with the ability to learn new CRM systems (preference given to RealTime CTMS experience or similar).
• Ability to multitask with a high level of attention to detail and accuracy across data entry platforms and Microsoft Office Suite systems.
• Prior experience in a medical administration, health or related role would be an advantage as you will be asking consumers questions relating to their health and medical history.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at *************@usc.edu.au or call +61 7 5430 2830.

To be eligible to apply you must have legal work rights in Australia.

All applications must be lodged through the Careers at UniSC website.

UniSC does not accept unsolicited applications. For agency inquiries, contact *************@usc.edu.au

Applications for this position close midnight, Wednesday 3 July 2024.

Your completed application must include:

• a resume and a statement of suitability (not to exceed one page), which be reviewed in alignment to the specified selection criteria as outlined within the job advertisement description.

Further information regarding how to prepare your application is available on our website: Join our team

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Ilaisa Nacewa
Contact Centre Specialist
Email: **************@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each Team Member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• EAP, fitness passport & discounted private health.