Company

MontuSee more

addressAddressMelbourne, VIC
CategoryHealthcare

Job description

Montu

Patient Care Specialist

To improve the lives of millions of people through medical alternative therapies.

Why Montu
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Montu is a leading medical cannabis company with operations in Asia-Pacific and Europe. Montu has built an integrated cannabis ecosystem, which streamlines the experience for patients end-to-end, and sets new standards in cannabis care. The company is committed to improve the lives of millions of patients.

About the role

Job Description

As a Patient Care Specialist - EN, your role will focus on the administrative side of our team and will also see you act as a point of contact between patients and doctors, responding to inquiries and escalating where required. This requires you to provide non-judgemental, patient-centric care with a focus on an excellent patient experience, under the supervision of a Registered Nurse.

What you'll be responsible for
  • 💬 Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 👍🏼 Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • 💼 Account Retention and Expansion

    Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

Skills you'll need
  • 👥 Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🛎 Service orientation

    Actively seeks and develops strategies to help key stakeholders

  • 💡 Problem solving

    Identifies problems and develops logical solutions that address the problems

Refer code: 2279592. Montu - The previous day - 2024-05-24 13:30

Montu

Melbourne, VIC
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