Patient Concierge

Dental 99 is changing the way Australian’s access premium dental care at affordable prices and we are looking for a Patient concierge to join our team.
Key Responsibility 
This position will coordinate treatment planning and consultations for patients, responsible for the wellbeing of their staff, clinicians daily revenue, aligning to the clinic KPI, budget and company policies. 

As a Patient Concierge, you will be the face of our practice, playing a crucial role in ensuring that our patients receive the highest level of care from the moment they walk through the door. Your exceptional communication skills and warm demeanour will help put our patients at ease while you guide them through their dental journey.

The successful applicant will:

• Be able to work full time hours although part time applicants will be taken into consideration.
• Have a solid foundation in the industry with excellent dental knowledge
• Have exceptional communication and customer service skills
• Show commitment, reliability, self confidence and an enthusiastic and positive attitude
• Be perceptive and quick-thinking with good problem-solving skills
• Have a caring and friendly personality
• Demonstrate the ability to work well within a team 
• Be goal-orientated and be able to self-manage
• Demonstrate strong sales skills

  Role Requirements:

• Minimum of 1 year experience in the dental industry
• Good computer and technological literacy
• Outstanding communication skills
• Be comfortable discussing treatment and rebooking appointments