Patient Liaison Officer - Billing

ESUS Centre, Day Hospital 
Patient Liaison Officer – Billing:

The ESUS Centre is a new and innovative service dedicated to supporting individuals and their families in eating disorder treatment. Our innovative approach integrates multidisciplinary teams that offer comprehensive outpatient services and inpatient treatments through our newly established Outpatient Centre and Day Hospital.

Role Overview:

We are currently seeking an experienced Medical Administrator to join our team on a 0.6FTE basis in the Day Hospital Administration Team. The successful candidate will collaborate closely with the leadership team to ensure ESUS provides timely access to care and delivers exceptional patient experiences, fostering a positive and enriching workplace environment.

Key Responsibilities:

Coordinating the day-to-day administrational operations of the Day Hospital, including but not limited to:

• Managing patient record management and hospital bookings including patient admissions and discharges
• Health Fund billing for inpatient services
• Participate in quality improvement activities to improve service delivery 
• Working closely with clinical and outpatient admin teams to ensure patients seamlessly access their medical care and inpatient treatments within the Centre
• Provide exceptional service and communication with patients, referrers and team members

Requirements:

We are looking for individuals who possess:

• Demonstrated administration experience in a hospital administration or medical practice setting.
• Proven expertise in Private Health Insurance and Medicare Billing systems.
• Excellent IT skills, including proficiency in MS Office Suite, medical practice management, or hospital patient management software.
• Knowledge of Xero or similar accounting system desirable but not essential 
• A positive attitude, attention to detail, and the ability to work independently or as part of a larger team.
• An eagerness to learn and develop new skills.

Application Process:

Interviews will only be undertaken for candidates who are identified as meeting the selection criteria and as such we request a detailed cover letter is provided along with your resume/CV addressing:

1. the key responsibilities for this position 
2. how your skills and experience will benefit the ESUS Centre Day Hospital team

For further information please contact the Practice Manager on 6255 9900.