Patient Services Coordinator

Monash IVF Group are leading the future of reproductive care

Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.

Monash IVF Group values each and every one of our employees

Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
• Discounts on MIVFG fertility and ultrasound services
• Paid IVF Leave
• Paid Parental Leave - 12 weeks plus superannuation

A role with unique responsibilities

Patient Services Coordinators have a very important role at Monash IVF & the Centre of Reproductive Medicine & Surgery.  You will be the first person patients meet when they engage with our clinic.  Reporting to the Patient Services Team Leader, this position exists to provide high quality administrative and reception support and exceptional customer service to patients within one of Queensland's busiest fertility specialist's private practice in our brand new state of the art Gold Coast clinic.

The position will require some flexibility with variable hours (between the hours of 5.30am and 6.30pm) and Saturday shifts as required.  This position is for a fixed term period of 12 months.

Under guidance from your Team Leader, your responsibilities include:

• Triage incoming calls and emails
• Managing patient bookings and monitoring clinic appointments
• Accurate data entry into the patient management system
• Providing general administrative support to the team
• Delivering exceptional caring service to all patients
• Medical billing and receipting
• Providing practice management support to our Doctors as required

  
Are you the ideal candidate for us?

The ideal candidate will see their role as vital to the success of the organization. Understanding there are ups and down in reproductive health, our receptionist will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following:

• Knowledge of medical terminology
• Previous experience in a busy medical practice preferably with Genie experience
• Previous experience with Medicare, medical billing and receipting
• Excellent telephone manner
• Exceptional computer and IT skills, Microsoft Office Suite essential
• Strong attention to detail
• Ability to work cohesively within a multi-disciplinary team
• Superior time management skills with proven ability to multitask
• A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. 

If you’re ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: 8th March, 2024 (unless filled prior)
Deb Chapman
Senior Human Resources Business Partner
*************@monashivf.com
0428 575 ***
  
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.