Payments Officer (APS 4 Equivalent)

Are you driven by a desire to make a lasting impact on the lives of Australians with disabilities and their families? If you're ready to contribute your skills and passion to a meaningful cause, we have an exciting opportunity for you. We are a dedicated independent statutory agency committed to enhancing the lives of individuals with significant and permanent disabilities. We're searching for an extraordinary individual to become an integral part of our dynamic Brisbane team as an APS4 Payments Officer.

• Located in Brisbane CBD
• Up to 12-months assignment, with the possibility of extension, pending performance and business requirements
• $44 per hour + superannuation

About the Role

As a member of the Payments Branch, you'll play a crucial role in supporting service providers delivering Agency's funded services to participants. You'll be responsible for investigating and resolving rejected payment requests through the my place provider and participant portals. Additionally, you'll manage manual payments to providers and self-managed participants.

Responsibilities may include but not limited to:

• Dive into investigating and resolving rejected payment requests via my place portals.
• Collaborate with internal and external stakeholders to provide top-notch payment query resolutions.
• Skillfully process manual payments for providers and self-managed participants.
• Tackle payment issues with finesse, using legislative guidelines, agency policies, and SOPs.
• Contribute your insights to team decisions and work harmoniously toward shared targets.
• Consistently meet and exceed individual and teamwork resolution objectives.
• Embrace your role as a compliance champion, staying aligned with legislative and financial frameworks.
• Stay informed about government decisions, agency guidelines, and regulations that shape our work.

About You

• Enjoys problem solving in a timely manner.
• Works well to SOP's and company policies.
• Enjoys working in a team environment.
• Positive contemporary attitudes to people with disability.
• Understanding and knowledge of disability and its impact on individuals.
• Must be an Australian Citizen

If you're excited about making a difference and meeting these requirements, we'd love to hear from you! The role closes on the Thursday 8th Feb. Only shortlisted candidates will be contacted.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.