AddressOur brand sits within the ‘contemporary’ space, offering innovative ‘Freestyle Cruising’ to its valued guests. As one of the leading cruise brands globally, Norwegian Cruise Line (NCL) prides itself on its entrepreneurial spirit, award winning dinning, accommodation and entertainment options, and its modern fleet. With 19 ships sailing to 400+ of the world’s most desirable destinations, we offer a diverse, exciting and international working environment with a great culture and welcoming team.
WHAT WE CAN OFFER:
- A collaborative and supportive culture, encompassed by a people-focused environment
- Unbelievable Staff + Family & Friends Cruise Discounts
- Staff Engagement activities, driven by both the business and staff eg Chinese New Year, World Pride Month, Culture Day to name a few
- A strong focus on work/life balance, family and community through initiatives such as flexible work options, ‘Keeping in Touch’ Days, and Community Service Leave
- Wellness initiatives such as our Employee Assistance Program and ‘Walk for Wellness’
- Financial benefits such as a competitive remuneration package, salary sacrifice options, and our Employee Referral Program
- A proud history of successful career pathways/advancement opportunities for staff
- Plus….you’ll get to work in the highly diverse and exciting cruise industry, representing a contemporary and in-demand product offering!
WHAT THE ROLE ENTAILS - This position is responsible for promoting sales to consumers via outbound calls in order to identify travel needs, present/explain the NCL brand and provide exceptional service and quality customer assistance with corporate goals and standards. Specific responsibilities include (but are not limited to):
- Acquire in depth industry and company knowledge in order to articulate product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
- Use product and travel expertise to build rapport and long-term relationships with cruise customers providing a seamless customer service experience.
- Efficiently and consistently handle outbound & inbound telephone & email inquiries in a positive, knowledgeable, and professional manner.
- Contact direct group leads and qualify them based on their group's needs and requests. Make recommendations and secure, allocate, and book group space and forward group contract to direct guest.
- Sell the full experience and maximize revenue opportunities by offering available ancillary products such as stateroom upgrades, land & travel protection components, etc.
- Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations.
- Follow up with consumers in order to close sale.
- Create customer loyalty by providing excellent customer service, understanding customer motivation, expectations, and needs
WHAT YOU’LL BRING TO THE ROLE:
- 1+ years’ equivalent work experience. Contact Center sales and service experience is preferred, along with a passion for travel
- Ability to develop and maintain professional rapport with a diverse, well-traveled customer base.
- Possess a strong drive and high energy to reach specified sales goals.
- Must possess strong written and verbal communication skills
- Negotiation skills and ability to think through solutions
- Outstanding Customer service skills.
- Ability to multi-task and maintain professional composure while under pressure
- Demonstrated knowledge of Microsoft Office applications
- Detail oriented, with ability to efficiently use time and resources.
- Must be a team player with strong problem-solving skills and a commitment to customer satisfaction and service quality.
Equal Employment Opportunity
Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law.
Don't miss out on a chance to begin a successful career in a fun industry with great benefits.
