Plastic Surgery Clinic: Patient Experience Coordinator

Are you a customer relations or marketing professional with a passion for luxury customer care and an eye for detail? Do you aspire to make a meaningful impact in an ever-evolving segment of the healthcare sector? 

We invite you to bring your skills to The Sharp Clinic, an established Plastic surgery and cosmetic medicine practice, serving the Brisbane community with clinical excellence and compassionate care.

At The Sharp Clinic, we value integrity, innovation and inclusivity. We are searching for a skilled customer experience professional to spearhead our advanced patient care system, enhance patient engagement and contribute to our mission of empowering individuals through advanced, holistic healthcare solutions.

Unlock your potential in a rewarding environment that nurtures professional growth while making a difference in people's lives. Apply now to become a brand ambassador for the team that sets the gold standard in Plastic surgery and cosmetic medicine.

ABOUT THE ROLE

The successful candidate will work within a supportive, respectful and collaborative team culture. They will play a pivotal role in educating patients and delivering luxury clinical care and specialist procedures, in a warm and dynamic environment. 

The position is suited to a multitasker who thrives in a high-pressure environment, where exceptional patient care is delivered with accuracy and initiative. Strong time management skills and focus are integral to the role. 

The full time position will be most suitable for someone with at least 5 year’s experience in a corporate or administrative role that involved:

• communications or marketing
• customer service
• stakeholder relations, or;
• healthcare coordination or leadership 

The successful applicant will be an integral part of our concierge-style team, assisting our patients and clinical teams by:

• supporting patients before, during and after their surgical journey
• responding to patient enquiries
• preparing surgery quotes 
• scheduling surgery and theatre lists
• liaising with patients via phone, email and in person 
• taking clinical photos 
• coordinating consulting lists
• diary management
• monitoring and evaluating patient journeys
• developing and implementing patient support strategies 
• tracking patient data and prepare reports 
• planning meetings and events
• maintaining databases and CRM
• preparing marketing and advertising strategies, plans and objectives
• liaising with contractors 
• updating job knowledge by participating in educational opportunities 
• exploring opportunities to add value to role accomplishments
• social media and website marketing 
• participating in meetings, training and ongoing professional development opportunities
• we operate a cloud based clinic, so confidence with administration software and an ability to adapt to new processes is integral
• the successful applicant will be someone who innately enjoys interacting with people; and who has an ability to make others feel comfortable and at ease.

THIS ROLE IS IDEAL FOR SOMEONE WHO IS:

• a confident, driven professional who seeks a busy, fast-paced and varied work day 
• interested in career advancement in medical administration and patient care
• mature, discrete and able to work independently
• able to maintain focus and accuracy without supervision, and;
• has a long term employment history; at least 3+ yrs at previous places of employment 

Excellent customer service skills are vital. 

The successful applicant will receive training in our practice management software, clinical photography and medical administration processes.

WORKING HOURS & BENEFITS 

• Permanent full time hours (38 hours/week).
• We value work/life balance and our shifts are limited to 8 hours in length.
• Five days per week for three weeks of each month. One four-day week per month (ie one long weekend per month).

The following skills will be highly valued:

• excellent customer service 
• warm and confident phone manner
• strong communication and literacy skills; a high standard of grammar and punctuation is expected
• attention to detail with a focus on accuracy
• a high standard of personal presentation and grooming
• good time management skills
• interpersonal skills and team work 
• previous role in medical administration, project management, financial management 
• analytical thinking 
• proven working experience in a high pressure environment where customer service and accuracy was integral

• experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns

• experience with customer outreach programs or community engagement,
• CRM and database management 

BENEFITS & OUR CULTURE 

We are an inclusive and diverse workplace, dedicated to providing a harmonious, supportive space for our team. Our team is comprised of long standing employees who possess a balance of warmth, care, compassion and professionalism.

Our practice management team values work/life balance.

Team members are actively involved in the evolution of our practice and are encouraged to contribute new ideas, improvements and suggestions. 

We support and encourage growth in every team members' role, and provide a safe, energetic, positive and transparent work environment. Benefits include social events, massages and relaxing treatments. 

OUR PRACTICE

We are a multi location practice with clinics in Brisbane and Ipswich. The advertised role is for a position that will be based in our Brisbane clinic.

Our practice offers a fresh, holistic approach to surgical and non surgical solutions for looking and feeling great. In addition to plastic, cosmetic and reconstructive surgery, we offer medical grade laser treatments, cosmetic injectables and luxury skin therapies.

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To apply for this position: 

• please apply through Seek 
• forward applications with a cover letter addressing the criteria
• a cover letter explaining the applicant's interest in this specific role 
• please include your CV and references 

Please only apply for this role if you:

• Are seeking full time employment 
• Meet the essential criteria
• Can work on school holidays 
• Have a history of long term positions at previous workplaces 
• Can remain calm and focused in a high pressure, fast paced work environment; it will not be suitable for people who require low-pressure tasks or a slow-paced work environment. 

Applications that do not meet the criteria, or contain grammar or spelling errors, will be automatically excluded. 

Thank you for considering this position! Applications close on the 25th of February. Due to the volume of applications we receive, only applicants who are moving to the next stage of consideration will be contacted.