Address
Form of work- Exciting, fast paced role within the bathroom / home renovation industry
- Experiencing huge growth with career opportunities at our head office in Lawnton, Brisbane
- Blend your experience in plumbing with premium after sales service
Do you love helping people? Problem solver? Plumbing experience?
Then you are the one we are looking for! Apply now.
This is rare opportunity to utalisize your plumbing experience and knowledge in a supportive office environment!
ABOUT THE COMPANY
Each and every day Fienza sources, imports and distributes beautiful, high quality bathroom fixtures and fittings. We demand excellence, diligence, quality and timeliness of ourselves and others. We employ the best people and work together, hand in hand with quality retailers to meet their discerning needs. Fienza continues to be the preferred choice for beautiful bathrooms all over Australia. We believe in honesty, integrity, commitment to excellence and commitment to people – our staff, our customers and our suppliers.
We have experienced incredible growth since our inception in 2009. Establishing warehouses in Brisbane (Head Office), Sydney, Melbourne, and Perth.
ABOUT THE ROLE
We are committed to delivering the very best customer service to our valued customers. As part of the customer service team, you will be involved in providing after sales service, delivering and quickly solving warranty based inquiries in relation to our products. This requires an exceptional level of communication (written / verbal) and negotiation skills to achieve outstanding results for our customers. Please note: This role is computer and phone based.
DAY TO DAY TASKS INCLUDE (but not limited to)
- Ensuring all customer warranty claims are processed in an accurate and timely manner meeting our agreed service levels.
- Responding to emails and phone calls relating to claims - communicating both externally with our customers and with stakeholders within the business.
- Problem solving and negotiating outcomes that support company policy and our valued customers
- Quickly identifying and investigating product faults or factory quality issues
- Providing technical support to plumbers regarding installation and co-ordinating service calls onsite
ESSENTIAL SKILLS
- Previous experience, knowledge and passion within the plumbing industry
- Passion for customer service - making our customers happy
- IT – Ability to process and navigate computer software - previous experience with PRONTO / ZOHO will be highly regarded but not essential
Fienza’s commitment to creating an enjoyable and hardworking workplace, life balance and career development ensures a path exists for high achievers. If you would like to join the best then please apply by attaching your CV telling us why you are suitable for the role.
