Practice Manager And Team Leader

Practice Manager and Team Leader – Allied Health Clinic

About us

Steps Neurological Therapy Services is a private practice of dedicated health professionals including Physiotherapists, Occupational Therapists, Exercise Physiologists and a Wheelchair and Seating Specialist. Our practice specialises in treatment for clients with a neurological condition.

For more than 15 years we've been guiding and empowering thousands of clients to redefine their neurorehabilitation journeys and get the most from their brains, their bodies and their lives. Our committed multi-disciplinary team stay at the forefront of evidence-based science and technology to deliver results in functional abilities, independence and greater quality of life.

Steps is a place of passionate professionals who are driven to inspire the people around them. Connectivity, engagement, inclusiveness and a sense of fun are promoted in our workplace. 

The opportunity

An exciting opportunity is currently available for an experienced, engaging, dynamic and organised Practice Manager to join our team at our new clinic in Malvern East.

This role’s primary objective is to manage all non-clinical elements of the business. 

You will assist the Directors in operational business tasks and will lead and mentor the Steps administrative team. 

The position is full-time (40 hours per week).

Why join us?

• Competitive remuneration - 
• Further financial benefits:
  • $500pa professional development allowance
  • Work mobile phone and laptop provided 
  • Fully funded annual CPR and First Aid Training
  • Full reimbursement for Police Check
  • Full reimbursement for Working With Childrens' Check
  • 13 weeks paid parental leave (+ superannuation)
  • EAP (Employee Assistance Program) support provided
  • Laundry Allowance
  • Salary Sacrifice options available
• Work closely with Business Directors – our Practice Manager has an integral role in assisting Directors look for  continuous improvement activities and implement them of the business 
• Set your own performance goals - we actively listen to what you want to achieve in your career. The goals you set for yourself will form the core of your performance agreement with your mentor. 
• Flexibility - plan your own day with flexible working hours, work from home as applicable and enjoy an extra day off on your birthday - no one should have to work on their birthday!
• Wellness Culture - we foster workplace wellness in a variety of ways, and this space is ever evolving based on what our staff are finding they value. 
• Social – jam-packed social calendar for you to join in the fun!

Key Responsibilities

• Lead the Administrative Team – lead and mentor the Steps administrative staff (currently a team of 3), communicate effectively with all team members, run regular meetings, recruitment, participate in performance management
• Finance -manage day to day operational finances of the business, debt collection, managing car leases and business insurances, dashboard and finance entry and assisting the director with growth strategies
• Management of clinical Incidents - assist the clinicians in the event of a medical emergency at the clinic 
• WHS officer –assist in the compliance of occupational health and safety standards and develop protocols
• HR and Payroll – Process payroll on a monthly basis, assist with onboarding of new clinical and administrative staff, manage leave requests for all staff 
• Compliance – ensure compliance documents for all staff are relevant and current and Steps policies are updated and read by all staff through Employment Hero
• System optimisation – assist directors in ensuring the systems in place are as efficient as possible by updating manuals and workflow procedures for the business, identifying areas for improvement, updating information on practice management software as needed
• IT – assist in managing computer network and IT issues
• Other Administrative Tasks – including oversee maintenance of the clinic, update administrative forms as required, oversee compensable clients’ processes, provide staff training for administrative process when required, manage and set up of Agency service agreement and compliance 

The Successful Candidate will have:

• A Bachelor of Business Administration/Practice Management (or equivalent)
• Previous experience in the Healthcare Industry
• A Basic understanding of medical terminology
• Excellent interpersonal skills
• Excellent time management and prioritisation skills
• Experience in leading a team
• The ability to adapt to changing environments
• A strong customer service focus
• Good computer skills over multiple platforms

How to apply

If you have the skills and experience we are looking for, we would love to hear from you.

To register your interest in this exciting and rewarding opportunity, simply click the "APPLY" button and attach your CV with a detailed cover letter outlining your relevant experience and why you are the ideal candidate.

Strong applicants will be offered an interview prior to closing date of the job advertisement. If you would like to be considered for the role it is recommended that you apply ASAP to avoid disappointment.