Address- Canberra CBD with some WFH
- 12 + 12 months, July 1 start
- Obtain Negative Vetting Level 1
Our Client, a Federal Government entity is seeking a Problem Manager to join their team.
Responsibilities:
- Manage the day-to-day operation of the problem management function, including investigation and analysis of requests and incidents to identify problems.
- Prioritising problems according to their urgency and priority impacts to the Agency.
- Analyse problems and work with business and IT stakeholders if the problem can be fixed, and/or any workarounds, and work with technical specialists undertaking diagnosis.
- Monitor problems throughout their lifecycle, including maintaining accurate records, liaising between related functions such as incident management, knowledge management and change management.
Experience:
- Understanding in the application of the ITIL framework and its relationship with service and knowledge management.
- Understanding of applying service and knowledge management practices across an organisation and within a knowledgebase.
- Knowledge and experience in documenting service desk support artefacts and tools for clients, and maintaining a knowledgebase.
- Minimum 3 years experience in service desk support, knowledgebase development, or similar.
To apply for this long Problem Manager contract opportunity at Recruitment Hive please apply or call Matt on 02 6299 1***. This role closes 3pm 07/06/2024 (Job ID MF9481).
