Process Improvement Lead - Melbourne

Ayan Infotech are looking for a Process Improvement Lead for a permanent full time position in Melbourne. The position is a part of an exciting program with cutting edge technology implementation.
All applicants must have full unrestricted and indefinite stay work rights in Australia. In addition, due to the nature of the work involved, only candidates with strong telecommunications background will be more suitable.
Title: Process Improvement Lead
Location: Melbourne
Type: Permanent, full time
Required Skills and Experience:
Accountable for driving process excellence across critical Operations business processes, identifying process gaps, support with solution design, and document any process that are required due to solution changes and driving process maturity.
Mandatory Requirements:

• Minimum of 7 years of experience in a Process Improvement position with exceptional Telecommunications experience
• Leadership experience in the areas of Operations Quality
• Lean Six Sigma/ Black Belt experience & certification Experience in a project management environment and understanding of project management principles
• Process mapping and documentation
• Executive level presentation skills
• Understanding and ability to develop end-to-end customer and user journey maps
• Knowledge of change management X Demonstrated ability to work with teams to develop their functional competencies through Process Improvement Understanding of ARIS and BPMN 2.0 modelling
• Ability to work in in a matrix management structure
• Engagement in process community of practice activities, discussions, and skill sharing

Expected Outcomes:

• Document AS IS and TO BE processes that is aligned to the solution design and system capabilities developed
• Apply reference model to achieve standardisation, reuse, traceability
• Identify business improvement opportunities through ongoing measurement of our performance and support the delivery of process change into the business
• Facilitate improvement workshops and meetings as required utilising relevant techniques to solicit process requirements.
• Engage Knowledge management and quality team to support development of all work instructions are developed in alignment to the process mapped.
• Perform process impact assessment and support operational readiness activities to ensure process change are embedded to our frontline agents
• Drive continuous Process Improvement capability regarding, but not limited to: Methodology, Tools and practices and Process Maturity

Contact: 02 9412 4178 for more details.
www.ayaninfotech.com