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Form of workTopcon Precision Agriculture (TPA) is a subsidiary of Topcon Positioning Systems Inc. (TPS). TPA develops and manufactures leading-edge satellite positioning and guidance systems, electronic controls, mapping, monitoring, and land leveling solutions for agriculture.
This role is providing support to our Dealers and the company's professional service department on matters relating to operating and setting up a range of Precision-Ag equipment.
Responsibilities
- Assist in developing all technical and training material related to Topcon product(s), for Topcon’s APAC region.
- Assist in designing continuous enhancements to course material annually or as dictated by product upgrades.
- Responding to dealer questions and queries, via phone and email.
- Maintain a safe and healthy training environment by following organizational standards and compliance requirements.
- Maintain a quality service by establishing and ensuring organizational standards.
- Maintain technical knowledge by attending educational workshops, reviewing publications, etc.
- Continuously monitor dealer personnel and the field teams skill sets through assessment and analysis of current skill levels.
- Develop and deliver appropriate training programs to continuously improve the effectiveness of all parties representing Topcon products in the marketplace within the APAC region.
- Execute test plans for problem solving, troubleshooting, and reverse engineering.
- Assist technical staff to refine field notes, electrical schematics, hydraulic schematics, and photographs gathered during product installation.
- Work with and communicate to Topcon’s technical support leader issues affecting our ability to deliver field support to our dealer network.
- Travel may be required within the APAC region to attend training, meetings, service issues and test plans for our products.
- Field and 24/7 phone support, including recording of all relevant information such as action taken and resolution within Salesforce.
- May perform other duties as assigned.
Knowledge, Skills and Experience
- Self-motivated and able to work without supervision.
- Understanding of principles and processes for providing dealer and customer services, including needs assessment, meeting quality standards for services, and evaluation of dealer and customer satisfaction.
- Excellent communication and coordination skills enabling clear and accurate delivery of information to Regional Technical Managers, Regional Sales Managers, Site Management, Engineering functions, 3rd parties, and functional leaders.
- Proficient computer skills in Microsoft Office suite (Word, Excel & Power point)
- Ability to read and understand wiring schematic drawings
- Flexibility and ability to manage competing priorities with great attention to detail
- Ability to perform under pressure within a team environment
- Must be capable of solving unique, day to day issues independently and clearly communicate decisions autonomously. Must feel comfortable in discussing, elevating and consulting with the Team and Manager, Professional Services, if there are conflicts, issues or problems. Identify potential roadblocks in development and projects; apply mitigation techniques; elevate critical risks and mitigation plans.
- Detail oriented mindset to identify variations in process, and deviations from expected outcomes.
- Be a team player
- A solution focused mindset
Experience
- 1-3 years’ experience in agricultural machinery and application
- Significant experience in the agricultural industry (preferred).
- Experienced in preparation and delivery of formal and informal training sessions preferred
Qualifications
- A Degree or equivalent experience in an Engineering, Technology or Agricultural Sciences discipline
- Knowledge of Adult Learning methodologies
- Drivers Licence
For a confidential discussion please call Phil Lenzenhuber on 08 8203 3***.
If you enjoy working in a team environment and are self-motivated with strong organizational and customer service skills, then this is your opportunity.
Apply now!
