AddressThe Opportunity
In this varied role you will be an integral part of ensuring our beautifully designed range of high quality home lifts are installed for happy clients. Tasks involved include customer enquiries & follow up, order management, international imports and team scheduling.
To be successful and happy in this role you should thrive in a fast paced environment, be a highly skilled communicator, customer focused, and able to think critically, prioritise and manage your own time and work load.
Your efforts will provide our customers with a great experience during a lengthy process of ordering and installing a lift and ensure our team has the information they need to do the same. The role is based on site in our Albion Park Rail office and is not suitable for remote work.
If you have experience in job scheduling, importing, manufacturing or construction we would love to hear from you, however we encourage anyone with a transferrable skillset to apply as all training will be provided.
Your Skills
- Highly skilled communicator in person, written and by phone
- Exceptional organisation skills and time management
- Immaculate in presentation and communication
- A willingness to learn
- Highly motivated, driven, with a mature approach
- Enjoy a busy and rewarding team environment
- Ability to work in a fast-paced environment
- Have strong attention to detail
- Be consistent and highly reliable
- Comfortable in common office administration apps and with good computer skills
- Team player willing to jump in and support the wider team.
The Role
- Respond to customer enquiries via chat/e-mail and telephone regarding orders, product information, logistics, & warranty issues
- Identify non-routine enquiries and escalate or action as required
- Build relationships and rapport with our customers
- Manage orders and importing logistics process, including booking shipping services
- Co-ordinate with team members to ensure jobs are scheduled and ready to proceed
- Manage team schedule for installation jobs
- Self-manage assigned tasks and responsibilities
- Face-to-face customer service in our retail showroom
- Maintaining and developing long lasting customer relations
- Liaising with various suppliers to source products and information for our customers
- Seizing opportunities to add value to our business
About Us
Lifts for Life is the only lift company with a show room between Sydney and the Victorian border. Located in the beautiful Illawarra we serve clients in Sydney, Illawarra, South Coast and Canberra regions. Our range includes a variety of residential and light commercial lifts and our services include installation, modernization, servicing and maintenance of those lifts. Our team is highly collaborative and productivity focused. Established in 2013 we are well placed to continue to flourish and succeed in a growth industry.
