Program Administration & Complaints Officer

• Brisbane Catholic Education Office Woolloongabba
• Commencing March 2024 | Full time continuing | Flexible working arrangements available

Play a crucial part in ensuring smooth administrative workflows, operational support processes, and effective resolution of complaints as Program Administration and Complaints Officer. You will uphold our commitment to quality service delivery and stakeholder satisfaction providing a holistic approach to support the BCE school operational and program delivery at a whole-of-system level.

About the role:

• Coordinate administrative workflows to support School Operations and Program Leads, ensuring on-time project delivery and compliance.
• Facilitate end-to-end complaints handling process, including information collection, triaging, and resolution pathway management.
• Receive and direct complaints to appropriate resolution channels, ensuring swift and effective response.
• Provide administrative support for Principal Reviews, including scheduling, documentation, and follow-up actions.

About you: To be successful in this role you will demonstrate

• Formal qualification in business or related area with several years of complimentary experience providing complex support and advanced administration
• Previous experience in end to end complaints handing (desirable).
• Ability to solve routine problems, enhanced critical thinking to research and analyse available information being guided by precedent and policy.
• Advanced proficiency in Microsoft Office suite with attention to detail to support data collection and reporting
• Ability to build relationship, communicate effectively and liaise with internal and external stakeholders at various levels

All BCE employees will be:

• eligible to work in Australia
• Hold or be eligible to hold a Positive Notice Blue card work working with children.
• Have a commitment to Safeguarding
• Provide proof of identity at the interview as part of the pre employment screening process

For more detail, please refer to the attached Role Description.
About the organisation

Why BCE?
Brisbane Catholic Education is the second largest non-Government employer in Queensland and proudly hold the title of the largest diocese in the state. With over 146 schools under our umbrella, we are dedicated to providing exceptional education to students across the region.

Belonging to something bigger allows to play a key role in building better communities for a future we will all proud to be part of.
BCE benefits: Stronger connections today | Inspired people tomorrow. Benefits & Rewards

Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this role.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Should you require specific adjustments to the recruitment process to participate equitably, we encourage you to contact us at the time of application.

Apply now to be considered for this exciting opportunity. Applications will be reviewed as they are received and appointment of a successful candidate may occur prior closing date

Closing Date: 13-Mar-2024