Program Improvement Officer

Program Improvement Officer

• Temporary Fulltime role is available until June 2027
• Industry leading training with ongoing career development and support
• Flexible/hybrid work option is available with base office in parramatta
• Salary $ 120,859 - $ 133,183pa, plus Super and annual leave loading (Clerk Grade 9/10)

Your Role

An amazing development opportunity to drive continuous improvement of the SOW Program within a context of culturally appropriate, trauma informed, client centred program delivery. The role reviews and provides advice in relation to client support plans, taking into consideration program guidelines, client need and regional/local service availability and develops tools and resources in response to identified trends and/or Program Improvement opportunities that support staff development.

What you’ll do

• Review and provide advice to the SOW Leadership Team in relation to client support plans, taking into consideration program guidelines, client need and regional/local service availability
• Review and identify trends and/or opportunities for Program Improvement from a range of inputs including Exit Surveys, client support plans, Risk and Issues Registers and SOWSmart data
• Review key qualitative and quantitative inputs to identify program risks and opportunities for Program Improvement
• Work with other key staff within AHO to implement risk mitigation strategies and improvement opportunities
• Via the SOW Program Manager, prepare advice for the Director Housing and Client Services and the AHO Chief Executive, as required
• Work with key AHO SOW staff to ensure that key program governance collateral is current and tailored to supporting effective program development
• Maintain and update as required the SOW Operations Manual and SOWSmart User Guide

You’ll work in a high-performing team that works across all teams within Services Our Way and with wider collaboration with all AHO teams.

Building strong relationships and work in partnership with other key government agencies and various internal and external stakeholders.an interesting and diverse role providing support and exposure to the Services Our Way Team

What we’re looking for

• Willingness to travel to SOW sites across NSW
• Self-Motivated and can make balanced decisions
• Ability to work collaboratively with all teams across AHO
• Ability to work autonomously with attention to detail

This is an identified role under Section 14d of the Anti-Discrimination Act 1977 and as such Aboriginality is an essential requirement of the role. Aboriginal identified positions are developed where Aboriginal identity, cultural knowledge or connections are a genuine aspect of the role.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

About AHO

The Aboriginal Housing Office (AHO) is part of the Department of Communities and Justice (DCJ)

The AHO is a statutory authority, established under the Aboriginal Housing Act 1998 (NSW) and plans, administers, and expands the policies, program, and asset base for Aboriginal housing in NSW.

The AHO works in partnership with Aboriginal Community Housing Providers (ACHP) and Aboriginal communities in delivering housing program and developing housing policy and standards. AHO has also strived to build the skills of Aboriginal people in the sector to improve the management of both their properties and their organisations for a better tomorrow for everyone.

Are you ready to join us?

Click apply you will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role.

Applications close Thursday 29th of February 2024 at 11.59AEST

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager, Shaz McCullough – sharon.mcullough@aho.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Nancy Girgis via email at Nancy.girgis@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)

Thank you for your interest in this role. We look forward to receiving your application.