AddressSMA Australia has a full-time opportunity for a talented 'Project Engineer – Advanced Inverter Capabilities' in our Large-Scale team. The position is hybrid ie, a mix of working from home and working at our North Sydney Head Office.
The Project Engineer – Advanced Inverter Capabilities is an experienced specialist with advanced knowledge of power electronics with a particular focus on advanced capabilities (grid forming, inertia etc). This position will work with the Australian team to facilitate, develop and enhance the implementation of Advanced Inverter functionality with the Australian Market.
The role will work both internally and externally, interfacing with customers, regulators as well as with the relevant stakeholders in Germany (R&D, BU, GSO etc). High level knowledge of both technical aspects, and features & benefits of SMA solutions are core. As an active member of the wider SMA team, key responsibilities are working with the Service Engineering Manager to deliver key objectives to assist customers with technical questions, connecting projects.
The Project Engineer also helps to, with the support of the wider team, drive understanding and acceptance of SMA solutions in the market and if required with the regulators.
About the role:
Responsibilities include, but are not limited to:
- Troubleshoots, repairs, and analyses SMA Large Scales Systems via email, telephone and when required site visits.
- Provides second/third level technical support and customer service for SMA’s products utilized in the LS power plant sector.
- Ensures a high level of internal and external customer satisfaction.
- Coaches first level team in a defined technical area of expertise.
- Maintains expert knowledge of SMA’s LS system products, associated SMA accessories, and third-party accessories that are sold by SMA for use with the inverters.
- Documents service cases and carrying out warranty replacements.
- Escalation of technical issues from the region to HQ functions in Germany.
- Passing of technical information to the region.
- Execute Train-the Trainer Sessions on Large Scales System products in the region (trainings on commissioning, troubleshooting, repair, and analysis).
- Performing and directing field and laboratory tests.
- Collecting and analyzing data, carrying out complex computations and preparing diagrams and technical responses for both internal and external stakeholders.
- Achieving set KPIs set out for the role and the Large Scale and Projects team.
- Committed the prompt and satisfactory resolution of customer issues/escalations.
- Contributing to annual Service targets being met or exceeded.
- Maintaining positive feedback from key internal and external stakeholders.
- Delivery of on-time high quality analysis and reporting.
- Achieving set KPIs set out for the role and the Large Scale and Projects team.
- Prompt and satisfactory resolution of customer issues/escalations
- Positive feedback from key internal and external stakeholders
- Delivery of on-time high quality analysis and reporting.
What’s in it for you:
We offer a competitive salary and great company benefits and perks, such as an annual bonus and an additional 5 days paid leave at Xmas. As a supportive organisation, we understand the importance of offering a flexible working environment to support your own creativity, wellbeing and balance. KPIs apply with variable bonus reward and recognition programs.
About You:
- Degree/ Masters/ Advanced Technical Qualification in a related technical field.
- At least 5 years previous Customer Service experience with a technical background, preferably in power electronic, renewable energy, telecommunication or semiconductor industries.
- Knowledge of Solar and/or alternative energy markets is preferred.
- Ability to work across different functional areas and groups, both internal to SMA Australia, with all levels of management and staff.
- A strong ability to influence and motivate others.
- Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques.
- Excellent skills in establishing and implementing issue resolution strategies and standards.
- Excellent verbal and written communication skills are essential.
- Proficiency in the English language, both written and verbal, is required. German language skills are a plus.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is strongly preferred.
- Attention to detail and a high level of accuracy is required.
- Ability to analyse and solve problems effectively.
About Us
SMA Solar Technology are a global renewable energy pioneer, facilitating access to clean energy through state-of-the-art technology. SMA has 40 years of expertise and passion in renewables to drive the worlds energy transition. We are a diverse and global organisation.
SMA Group employs nearly 4000 people globally, with more than 500 focused on research and development to ensure we remain at the forefront of technology. SMA Australia is a subsidiary of SMA Solar Technology, a dynamic and entrepreneurial team of over 100 people from a wide range of cultural, education, and employment backgrounds.
We value team spirit, performance and trust. Would you like to play a part in shaping the energy supply of the future?
This position is open to all Australian citizens or Permanent Residents. Please note that only shortlisted candidates will be contacted. Thank you.
Please submit:
- a concise resume including your qualifications, accomplishments, work history (if any), and engineering experience to date
- Include a cover letter summarising why you are the best candidate for this position, using examples from your academic and work experience to date.
- Include a copy of your academic transcript.
