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We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity. We are committed to providing compassionate and innovative care, enabling hope for those we serve.
We are actively sourcing an experienced Technical Support Officer (TSO) Team Leader to join our Technical Support Team in St Vincent's Health Australia. Reporting to the Desktop Services Manager, you will be responsible for leading your team to provide high quality onsite and remote technical assistance and support for incoming queries and issues relating to computer systems, networking, software and hardware.
You will be a natural born leader who holds proven skills in end user technical support or a similar technical background. You will lead by example to deliver level 2 desktop support services for our 17 sites across Queensland, working with the team and our colleagues to maintain service levels, roster regular site visits, coordinate workload and provide regular development and coaching.
This position is Permanent Full Time and will be based in our Brisbane Group Office, while working across our Hospitals and Aged Care facilities where required. You will also be required to take part in the after-hours on-call roster.
Things that work for us:
- Ability to lead, guide and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment
- Customer service focused, exceptional attention to detail and a very good phone manner
- Certificate IV in Information Technology Support or equivalent
- Exceptional written and verbal communication and documentation skills
- Proven experience as a leader or mentor of a technical team and demonstrated skills in team management and coordination
- Advanced proficiency and capability of current Microsoft technologies (server, desktop, applications)
- Network troubleshooting, PC hardware and peripherals knowledge and skills
- Current 2023 Flu Vaccine or willingness to receive the 2024 Flu Vaccine and a minimum of two (2) COVID-19 Vaccinations - mandatory
Things that work for you:
- Ability to visibly see your impact on the business and its service
- Competitive salary packaging options
- Discounted private health insurance
- Employee Assistance Program for staff and their families
- Access to the Fitness Passport (FP)
Why become part of St Vincent's Health Australia Because there is so much heart here. Everywhere you go. You'll see and feel it across St Vincent's. At St Vincent's we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring St Vincent's family - better and fairer care, always.
Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit http://www.svha.org.au/about-us/reconciliation
This position is subject to Commonwealth and State government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.
Interested? Apply today and please note - we will be progressing applications throughout the advertising period.
Position Description and Critical Job Demands Checklist:
Contact Details:
Desktop Services Manager, Oliver Stevens, 0422 064 343, oliver.stevens@svha.org.au
Alternate Contact:
Closing Date:
15 April 2024 11:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
Code of Conduct:
View Code of Conduct
