AddressQuality Assurance and Innovation Leader
About the Charity – Family Services Australia (FSA) www.familyservices.org.au
Join a dynamic Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors.
FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently at 92.8% across our service streams.
Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 156,000 OoS (2024).
FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.
FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritising self-love, self-care and balance.
About the role
This role plays in integral part in ensuring FSA has in place all licencing, certification, systems, process, governance, and management frameworks to achieve its community, business, and strategic objectives, in all regions and programs.
- Lead the Quality Assurance, internal audit and risk management of FSA’s service streams and operations together with the Executive Leadership Team (ELT) and Senior Leadership Group (SLG).
- Maintain National Standards for Disability Services (NSDS), National Standards for Mental Health Services (NSMHS), ISO:27001 Right Fit For Risk (Data and Cyber Security), DSS and DEWR Quality Assurance Framework (QAF), Quality Assurance Principles (QAP), Human Services Quality Framework (HSQF) and Overseas Development Assistance (ODA) Australian Council for International Development (ACFID), others as applicable.
- In accordance with the Board Strategic Plan, the position delivers and assists to collectively deliver Key Performance Indicator (KPI) and Competency targets for FSA through its Community Support Framework (CSF).
Essential Criteria – Qualifications, Skills, Experience and Value-Add
- Lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity;
- Graduate with successful attainment of a relevant University Degree, with the willingness to participate in Continuing Professional Development (CPD)
- Min. (3) years experience in Quality …
- Direct experience in a community service environment or equivalent operating environment that has included successful, cohesive and supportive engagement with teams;
- Ability to meet deadlines and plan workload efficiently to meet company and client expectations with excellent time management skills;
- Strong proactive problem-solving ability to resolve day to day operational priorities with sustainable solutions;
- Capacity to build, develop and nurture positive service provider partnerships and productive working relationships with FSA staff, the SLG and ELT;
- Ability to demonstrate a high-level, advanced proficiency with Microsoft Excel and the ability to use Excel to import and export large transaction volumes to assist financial analysis;
- Excellent prioritisation, time and project management ability with a resilience and calmness when operating in dynamic operating environments;
- Ability to support a multi-disciplined environment with high Standards of Care, Compliance, Quality Assurance, Audit and Risk Management;
- Outstanding internal and external communication and interpersonal skills to aid staff capacity development; and
- Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances.
Benefits and perks
- Remuneration negotiable based on qualifications, skills, experience and value-add;
- Professional, community-focused and person-centered team culture;
- Quarterly Community Support Framework (CSF) 360-degree appraisals;
- Annual Training Needs Analysis and Training, Learning and Development Plan;
- Continuing Professional Development (CPD) contribution;
- Charity Salary Packaging A$15,900 tax free;
- Access to your provider-choice Employee Assistance Program (EAP); and
- Paid Annual Family Days at Easter, Christmas and 0.5 days following each careNews Quarterly All-Staff FSA Update.
If you are committed to achieving this exciting life and career opportunity in joining our family at work, please forward a current resume, cover letter and address the selection criteria by 11:59pm Sunday 23rd June 2024.
As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.
For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 *** or email **************@familyservices.org.au.
Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.
