Address- Remuneration negotiable based on qualifications, skills, experience and value-add;
- Charity Salary Packaging A$15,900 tax free;
- Professional, community-focused and person-centred team culture;
- Flexible Work from Home Policy, working on or offsite;
- Annual Training, Learning and Development Plan;
- Access to Employee Assistance Program (EAP) and Rostered Days Off (RDOs); and
- Paid Annual Family Days at Easter and Christmas.
Full time
The Quality Assurance Consultant will be required to provide expert advice to frontline staff and leadership regarding policies, procedures and contractual compliance under the Employment Services Contracts (Workforce Australia and Disability Employment Services).
The position will proactively monitor the Employment Services frontline operations to ensure contractual obligations are met, working collaboratively with leadership to achieve best practice and overcome any noted deficiencies or inefficiencies.
Key accountabilities will include:
- Assist FSA certification against National Standards for Disability Services, Quality Assurance Framework and Right Fit For Risk;
- Assist in the development, implementation and maintenance of FSA’s Employment Services programs, benchmarking to the above Standards;
- Review and gather evidence to support Department led Assurance Activities, creating rectification action plans where required;
- Support Frontline Servicing teams by providing an additional layer of oversight for Wage Subsidy management, ensuring that all executed agreements are contractually compliant;
- Manage the Employment Services incident reporting, including but not limited to Workplace Health and Safety Incidents, Work for the Dole incidents and general activity incidents; and
- Work collaboratively with the Quality and Innovation Manager to support the Quality Assurance, internal audit and risk management of FSA’s additional service streams.
- Lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity
- Direct experience in various Employment Services contracts;
- High Level interpersonal and communication skills, with an ability communicate effectively with staff at all levels of the organisation;
- Strong attention to detail and demonstrated ability to collect, summarise, analyse and report data in a clear and effective manner;
- Ability to analyse complex issues and problems, develop feasible solutions and manage multiple concurrent works through to completion;
- Demonstrate and model behaviours that always meet our values of Compassion, Accountability, Respect, Empowerment with Positivity and Integrity;
- Working with Children Check, National Police Check and a current unrestricted drivers licence.
If you are committed to achieving this exciting life and career opportunity in joining our family at work, please forward a current resume, cover letter and address the selection criteria.
As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.
For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 *** or email **************@familyservices.org.au.
Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.
