AddressA chance to be apart of the international travel bounce back. Working within a dynamic leadership team focussed on cultural change.
The Ramp Operations Manager is responsible for the management of end-to-end dnata Ground Services and the main point of contact for clients to ensure an efficient and effective service meeting and exceeding all expectations.
You will manage simultaneous complex and multi-dimensional business issues with competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.
PRIMARY DUTIES AND RESPONSIBILITIES
- Lead the development and delivery of a client centric, commercially focused operations including the management, organisation and coordination of all work areas during day of operations and the management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements;
- Lead, manage and develop team members including coaching and mentoring and performance feedback to achieve high levels of performance and service excellence;
- Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
- In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture;
- Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes;
- Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure;
- Develop and provide quality metrics and reporting on critical business issues;
- Lead and embed a positive safety culture within the team focussed on awareness and vigilance.
ESSENTIAL CRITERIA
- Minimum 5+ years leadership experience with customer centric orientation and ability to drive a service culture;
- Aviation and Ramp experience - essential!
- Highly developed communication skills both written and oral and excellent presentation skills;
- Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients;
- Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
- Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements;
- Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.
- State drivers license
