Reception / Administration Team Leader

Your opportunity:Be at the heart of helping people live longer, healthier, happier lives.You might think you know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia, and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services, for people who are applying for visas to live, work or study in Australia. About the roleReporting to the Centre Manager, the Team Leader in conjunction with the other Centre leaders will oversee the day-to-day operations of the Centre and will ensure efficient workflow to increase productivity and create a comfortable and a friendly environment for all BMVS customers.We’re looking for:We're currently looking for a Reception Team Leader on a permanent full-time basis. Medical centre hours are between 8am and 6pm Monday to Friday, as well as 8am – 4pm during peak; so there is an expectation you will be able to work these hours as requested across a rotating roster.As a Team Leader your duties will include:The leadership and supervision of all Receptionist/Concierge team members to ensure a productive and positive work environment which aligns with the Bupa Values.Fosters a collaborative, professional and effective environment for the team.Maintain team through recruiting, selecting, inducting, on boarding and training employees.Ensure all team members have the required training and resources available to them.Develop and implement effective rosters for Receptionist, Concierge team members.Maintain the general administration of the Centre, for example the disposal of medical checklist and maintenance of supplies such as stationery and kitchen stock orders.About YouOur successful Leaders come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:Proven experience in successfully supporting a team, including the management of work allocation processes, performance management, coaching, staff development and career development.Demonstrated ability to effectively manage and influence a diverse range of conflicting priorities and multiple stakeholders.Ability to operate autonomously to achieve required results.Good time management skills and ability to work within a structured processExceptional customer service focus, capability and delivering results to meet customer expectations.Well developed, written, oral and interpersonal skills with an ability to liaise, negotiate and influence stakeholders and team members to achieve outcomesBe at the heart of it with Bupa:Located in central Dandenong, our Visa Medical Assessment Centre easily accessible via Princes Highway or an easy walk 8-minute walk from Dandenong Station, our new centre has been purposefully designed for functionality, customer experience and sustainability. Close to Dandenong market, supermarkets, and a wide range of restaurants the Centre offers a unique opportunity to work and live locally or commute and grab dinner (or the groceries!) on the way home from work.No late night or overnight shifts or working public holidaysA big, supportive team where your contribution is truly valued – our people love working at BupaOpportunity to build your career with a Global leader in healthcareSignificant Bupa product and services discountsPermanent roles also attract performance incentivesApply now! We'll start interviewing as soon as we receive your application.To learn more about working at Bupa please visit our website: www.bupa.com.au/careers Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.