AddressJob Requisition ID: 159107
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To provide a supervisory management function for all service advisors. To lead the reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promote standards expected by practising and creating the energy and the enthusiasm for excellent customer service
What you will do:
- Ensure that all Reception Hosts and Service Advisors provide a “customer centric” environment that is geared to the highest level of customer satisfaction and promotes our customer service values.
- Ensure the accurate flow of customer and vehicle information to ensure the vehicles are fixed right first time and are delivered based on the promised delivery time.
- Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
- Adhere to all departmental procedures.
- Ensure that all staff are friendly and compliant with dress codes.
- Conduct daily feedback and operational meetings to review daily expectation and deliverables.
- Answer phone calls in the most professional and efficient way.
- Ensure opening and shutdown procedures are in place.
- Prepare training plans and ensure all team receives training relevant to their jobs and responsibilities.
- Ensure continuous communication between the frontline and the production environment to avoid any delays and cost disputes.
- Ensure all staff adhere to Kaizen principles.
Required skills to be successful:
- Microsoft proficiency (MS Project, PowerPoint, Visio Excel and Word).
- Excellent verbal and analytical skills are required.
- Able to communicate in Arabic and English (both verbal and written).
- Analytic
- Task orientated
- Team player
About the team:
Working in a fast-paced and diverse environment.
What equips you for the role:
- Electric Vehicle background is highly preferred
- 5 years customer care
- Reception supervisor / manager expereince
- Service Advisor expereince
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
