Receptionist / Client liaison

Welcome to Ripley Veterinary Hospital, where compassionate care meets cutting-edge medicine for our furry friends. Nestled in the heart of Ripley Town Centre, our ASAV accredited hospital has been serving the community and its beloved pets since 2018. Our mission is simple: to provide exceptional veterinary care with a personalized touch.

Do you have clinical experience (human / veterinary) and a passion for animal care, but you're looking for a change? Ripley Vets is seeking a full-time Client Liaison to join our reception team. We believe that your clinical expertise can add immense value to our front desk operations.

In this role, you'll be the face of Ripley Vets, utilizing your:

• Excellent client service and communication skills - your clinical background allows you to empathize with pet owners and address their concerns effectively. 
• Superb organizational and time management skills, honed through your experience in a clinical setting - ensuring smooth coordination of appointments and follow-ups.
• Ability to remain calm under pressure, acquired through your clinical work - essential for managing a bustling reception area. 
• Strong attention to detail, developed through your clinical responsibilities - ensuring accuracy in administrative tasks.

Wondering what a typical day as an RVH Client Liaison entails? Here's a sneak peek:

• Greet clients with a warm and welcoming demeanor, leveraging your clinical experience to reassure pet owners and provide them with confidence in our services. 
• Answer incoming calls with enthusiasm and professionalism, drawing on your clinical knowledge to address inquiries and provide accurate information. 
• Keep the reception area organized and presentable, applying your clinical eye for detail to maintain a welcoming environment. 
• Utilize your administrative skills to assist with various tasks, such as managing social media platforms and coordinating community events.
• Supporting clients through the difficult times and savor the moments of puppy cuddles and slobbery kisses
• Join a team member in running puppy preschool classes (on rotation)
   

Requirements:

• Passion for engaging with clients face-to-face, this role is a front desk role not your ordinary administration role
• Clinical experience in a veterinary clinic or human medial setting preferred
• Excellent communication skills, both verbal and written 
• Strong multitasking abilities and an ability to work under pressure, mitigate risks, and be solution-focused 
• Effective time management and organizational skills, with the ability to prioritize workload and delegate when necessary.
• Proficiency in maintaining information in systems like Ezyvet, data entry and file management as well as understanding of insurance providers Gap only and Petcover preferred but not essential.
• Ability to work both autonomously and collaboratively within a team.
• Confidence in making informed decisions and implementing operational processes and procedures.
• High levels of positive energy, motivation, and a passion for what we do and why we do it. 
• Must be available to work Saturdays on rotation 
• Shifts are rostered as either 7:30am-5:30pm or 8am-6:00pm, Saturdays 8:00am-1:00pm (38 hour weeks, 1 RDO per week)

Perks:

• Opportunities for personal and professional growth and development within our dynamic team. 
• The chance to leverage your clinical expertise in a new and exciting role at the forefront of client interaction.
• A leadership team that not only values your opinions and suggestions but supports a growth mindset to achieve your goals.
• An incredibly supportive team of vets, nurses, and vet liaisons that all show up for the same reason, align with the same values and strive for the same outcomes.
• Outstanding clients that appreciate us, we set the bar high which sets the standard for our clients.
• Full time role, Saturdays on rotation and no Sundays
• Coffee machine to keep you caffeinated and buzzing.
• Pay scale based on level of experience.

Still not convinced – Check out our socials @ripleyveterinaryhospital, visit our website ripleyvet.com.au and scroll through our google reviews, client feedback speaks for itself! 

Ready to embark on this new adventure? Here's your mission:

Email Tanya <***********@ripleyvet.com.au> your resume and cover letter; along with a video introducing yourself and answering these 4 questions (less than 4 minutes please).

1. Why do you consider yourself to be the “stand out” candidate for this role and What makes you shine?
2. Briefly describe your latest customer service role, why you were great and why you are searching for a new adventure?
3. Tell us about a time you received some constructive criticism, how did you handle the situation and what was the overall outcome? 
4. How lucky do you feel you are in life and why?

***only candidates submitting a video will be considered for this role, your application will not be considered if you do not include a video answering the above 4 questions***

If you are successful in moving to the next stage of our selection process, we will be in touch via email.

Please note: This is a reception position, focusing on client interaction and administrative tasks. Your clinical experience will be invaluable in providing exceptional service to our clients and their pets.

Join Ripley Vets and become part of something truly special. We can't wait to welcome you to our team!