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SalaryRECEPTIONIST
Our front of house receptionists are a crucial addition to our team at Woomera RAAF base.
The purpose of this position is to ensure the delivery of great customer service to Australian Defence personnel and their families based at Woomera, thereby supporting their mission in the defence of Australia.
The ELDO Hotel Receptionist provides great service to customers arranging their accommodation, on arrival, and throughout the duration of their stay.
The role is ongoing for the right candidate and will offer security of long-term employment working for one of the leading infrastructure service providers in Australia operating over 400 sites and covering a broad range of industry segments, including defense water and electricity.
All successful applicants will need to demonstrate previous experience in a similar role or strata / property management role.
- KEY RESPONSIBILITIES
Take all incoming calls at the hotel, administer phone reservations, confirm previously-made reservations, provide advice to potential guests and answer any questions customers have about the accommodation.
- Provide after-hours support by monitoring the on-call telephone.
- Reservation Management
- Greet incoming guests and welcome them to the hotel.
- Confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys.
- Handle Guest Inquiries and Complaints
- Contact necessary personnel, such as managers or maintenance personnel to handle specific requests or complaints.
- Ability to work 12 hr days on a remote location
- Successful applicants will need to obtain a current NPC / hold a current drivers licence and be an Australian citizen.
- Flat rate of $44.43 per hour + Super paid on all hours worked
EXPERIENCE, EDUCATION & QUALIFICATIONS:
Qualifications in hotel administration, hotel management and/or hospitality preferable.
2+ years’ experience in administration roles, preferably within a hotel/motel environment.
This position has a start date of 22nd January 2024with an ongoing 2 weeks on 1 week off roster and competitive rates. Please note that Drive in Drive out is the only options available therefore impractical for interstate applications.
