Receptionist/Reservationist

Do you enjoy delivering high standards of customer service? Do you have a passion for a career in hospitality? Have you worked in a large hotel?  

Country Club Tasmania located just 8 minutes from Launceston, has a reputation for excellence and is an Employer of Choice. Country Club Tasmania is a true premium resort experience offering Country Club relaxation by day and extensive dining and entertainment options by night, leaving our customers feeling energised, engaged and rejuvenated. With 6 award-winning restaurants, 4 bars, 10 conference rooms including a showroom and superior accommodation! The Country Club Resort has 88 Deluxe Rooms and 16 Suites. 

A permanent part-time (band 1 – average 21.25 hours per week) opportunity has become available as a Receptionist and Reservations Clerk at Country Club Tasmania. As a Receptionist and Reservations Clerk, you will be assisting guests with an array of enquiries such as check ins/outs, hotel reservations (rooms & restaurants), ticket sales, housekeeping requests, switchboard operations plus much more. This role will suit a person who thrives in a busy and fast paced environment. 

Our preferred candidate will have: 

• Relevant Front Office experience in a large hotel or resort environment.

• The ability to effectively assist with guest arrivals, departures in accordance with hotel policies and procedures. 

• Proven ability to be a dedicated member of a team. 

• Alignment with the Federal Group Principles. 

• Exceptional communication skills and high standard of personal presentation.

• A passion for the hospitality industry. 

• The ability to work in a fast paced, and high-pressured environment. 

• Confidence in communicating with a variety of key stakeholders. 

• A flexible approach to working shift work, including early morning starts and late-night finishes, across a seven-day roster. 

• Strong computer skills and ideally knowledge in the RMS reservations system or similar.

• Effective problem solving, quick thinking, decision making and analytical skills. 

• At Country Club Tasmania all our staff receive meals whilst on shift and fully laundered uniforms. We also offer an array of training opportunities, secure on-site parking and a wide range of discounts across many services. All this and a great place to work! 

If you have any queries, you can contact Audra Anderson (People and Culture Manager) in confidence via phone on 03 6335 5***.