Address
Form of work- Accept incoming fire and other relevant emergency incident calls and enquiries and collect relevant information.
- Assess the risks associated with a situation and the availability and capability of resources to determine the appropriate response and/or resources to be despatched.
- Despatch and coordinate appropriate resources to calls for assistance and notify other organisations in accordance with the Communication Doctrine and Directives.
- Maintain and update all incident information in the centre’s computer aided despatch system, continually monitor progress, support and liaise with operational staff until completion of incident.
- Complete required post incident administration including provision of information and reports to stations and other agencies and organisations.
- Monitor alarm signals and respond in accordance with Communications Doctrine and Directives.
- Provide mentoring and guidance on the job to new staff.
- Contribute to improvement of operational and administrative systems and procedures.
- Identify systems and technical faults and liaise with Specialist Operational Services Unit in relation to reporting, maintaining and updating communications technology.
- Undertake general administrative and project duties as allocated eg; maintaining and updating resource information; portfolio activities, regular tests of systems and communications equipment.
