Remote Hands Technician

About the business

We specialise in the design, engineering and installation of complete ICT and AV infrastructure solutions. With over 30+ years of industry experience delivering quality installations and solutions over a number of verticals, we offer a broad depth of opportunities and services. With two offices in Sydney, branches in Melbourne and Canberra and a global network partnership, we are an expanding business focused on our people and our core values of Learn, Think, Grow, Connect. 

About the role

We are seeking an experienced, customer-focused and energetic professional to join our dynamic Remote Hands Team.

As a Remote Hands Technician, you will be responsible for assisting customers on the Data Centre floor both in person and via the telephone and communicate and escalate alerts and customer requests to systems engineers for resolution. You will be working as part of a team at a fixed location with works taking place across several shifts including day, night and weekends. 

Main Responsibilities:

• Performing hardware rack & stack (Racking and de-racking of any device installed)
• Provision layer 1 network connection and perform basic level testing to confirm first-hop connectivity for remote access
• Running new cable and cross-connects 
• Installing copper and fibre patch leads 
• Track & maintain logs for hardware arrival & dispatch in/out of the data centre
• Keep track of rack-level space & power utilization and capture data in a centralised location
• Perform daily visible inspection and proactively inform issues to the relevant asset owners
• Responsible for managing the customer asset management Data Base
• Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts

Skills and experience

• Preferred to be an Australian citizen to gain baseline security clearance.
• Environment experience managing hardware install, troubleshooting & parts replacement tasks.
• At least 1 year of experience working in a Data Centre, NOC or similar
• Networking concepts, topology & protocols.
• Proficiency with MS Office Suite.
• Basic knowledge of structured cabling infrastructure.
• Excellent communication skills and ability to work autonomously.
• ACMA license (desirable).
   

Benefits and perks

You will get the opportunity to work with an expanding company that value their employees and provide excellent support with a fun environment.
There is genuine room for growth and promotion as you become an integral part of the business.

How to apply:

If you are interested in this role, then please follow the links to apply now!