Reservations Agent

Calling all Windsor Group team members!

We are on the lookout for an internal candidate from our talented team to step into the role of Reservations Agent, offering you a chance leverage your existing knowledge and skills within a dynamic and supportive environment. This is more than just a job, it’s a unique opportunity for one of our own to explore a new career path and contribute to the growth of the group.

Reporting to the Reservations Manager, you will be the first point of contact for our guests, assisting in crafting a seamless guest experience throughout the hotel during their stay with us. You will be responsible for entering bookings in the reservations systems and databases, implementing strategies to maximise revenue, and collaborating with other hotel departments, all while fostering a positive work culture within your team.

This is a full-time position working across a 7-day roster from 9am to 5pm, and based in our offices at The Hotel Windsor.

Your day-to-day:

• Respond to guest inquiries via phone and email, assisting with reservations and providing information on accommodation options, rates and amenities;
• Use reservation software to process bookings, payments, cancellations and modifications, and prepare accurate arrival reports;
• Coordinate with various departments, such as housekeeping and maintenance, to fulfill guest requests, ensuring optimal room availability and smooth operations;
• Maintain accuracy in reservations systems and databases, such as OPERA, TravelClick, and OTA extranets;
• Handle customer complaints and resolve issues in a timely manner, soliciting guest feedback to enhance overall satisfaction;
• Assist with administrative tasks as needed.

You will have:

• Previous experience in reservations or hotel operations;
• A vibrant, friendly and enthusiastic personality;
• Excellent time management and planning skills, with a strong attention to detail;
• Superior communication and interpersonal skills, both written and verbal;
• A proactive mindset with the ability to work autonomously in a high-pressure environment;
• A passion for delivering exceptional service whilst continuously seeking opportunities to improve processes, optimise guest satisfaction, and drive profitability.

Interested internal candidates are encouraged to take the next step in their career journey by applying through the Swag app or by emailing their resume and cover letter to Georgia at **@thw.com.au.