Reservations Agent

About The Property:

The iconic Playford Hotel MGallery Collection brings together an eclectic mix of iconic South Australian experiences in one space and, in a sense, a taste of all that is on offer in the ‘quality of life’ capital.

The hotel was named after Sir Thomas Playford, South Australia’s longest serving premier and is built on the site of the original News Limited building. 

The Playford was originally built in 1998 and recently underwent a multi-million dollar refurbishment. We are now excited to have re-opened our stunning new-look hotel with 182 beautifully appointed rooms and suites as well as “Luma” Restaurant and Bar which was awarded a chef hat from GFG in March 2023.

Why work at an Accor managed property?
Accor is far more than a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description:

Due to an established dynamic team environment, there is flexibility in this role to consider permanent part time applicants (3-4 days per week) as well as full time. Please outline in your application your preference.

· Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities.

· Provide passionate, knowledgeable and friendly service to external and internal guests at all times.

· Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity.

· Communicate clearly with other Departments as necessary to ensure relevant information is passed on.

· Become & maintain fluency with the Accor Loyalty Programme.

· Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area.

· Advise Sales Team of any relevant sales leads

The Ideal Candidate:

· Experience in a similar reservations environment, alternatively, strong customer service experience required, preferably in a Hotel environment.

· Strong knowledge of computer systems including Microsoft Office.

· Competent knowledge of OPERA PMS.

· Fluent verbally & written communication in English, with additional languages well regarded.

· Experience delivering excellent customer service.

· Experience providing prompt and efficient service including upselling advantageous.