Reservations Agent

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

We have part time and casual positions available in our Reservations Team, we are seeking people who have dynamic personalities, accompanied with exceptional communication skills. Situated in our contact centre located at the Stamford Plaza Adelaide, you’ll serve as the first line of inquiry for room reservations across both Adelaide properties, Stamford Plaza Adelaide and Stamford Grand Adelaide. Our deeply respected Reservations Agents are responsible for offering exceptional guest service, knowledgeable accommodation options and other solutions to meet guests needs.

Core requirements of your role

To kindly and effectively respond to incoming reservations enquiries via the phone in a prompt manner, whilst educating the potential guest on the Hotels offering by up selling our many service opportunities to maximise revenue opportunities.

• Offer knowledgeable and friendly service experiences to external and internal guests at on each occasion
• Professionally ensure expertise with our reservations system, all tiers of our rate structure, occupancy and Hotel features
• Liaise with relevant stakeholders as necessary to ensure consistency in brand
• Oversee and support room inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved
• Proactively convert inquiries into contracted business
• Meet or exceed required individual, team or organisational qualitative and quantitative performance standards
• Build rapport with both new guests and regular guests by maximising the use of the guests history

About you

If you have experience or express an interest in a call centre reservations environment and have strong customer service drive, preferably in a Hotel environment, we’d appreciate hearing from you.

• Strong knowledge of computer systems including Microsoft Office
• Competent knowledge of OPERA PMS (desirable)
• Fluent English, verbally & written
• Experience providing prompt and efficient service including upselling skills is advantageous
• Availability to work across a variety of shifts, including weekends and public holidays
• Strong time management and organisational skills, with exceptional eye for detail
• Have legal requirements to live and work unrestricted in Australia

Culture and Benefits

• Discounted meals and non-alcoholic beverages
• Supplied meals during allocated rostered shifts
• Employee Assistance Program
• Career growth opportunities
• Discounted onsite car parking

How to Apply

If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please.

Applications close: 26 February 2024

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.Top of Form