Reservations Manager - Discovery Resorts - Undara Experience

About Us
G'day Group comprises three leading Australian tourism brands in Discovery Parks, G'day Parks and loyalty program G'day Rewards. Employing more than 1800 people Australia-wide, G'day Group has a truly national footprint of over 300 holiday parks, including 80 fully owned and operated parks. The largest park network in the country, we're about authentic Australian holiday experiences and inviting all Aussies to say g'day to more of Australia.
With our emerging tourism properties including Kings Canyon Resort, El Questro, Rottnest Island and Glen Helen, Undara Experience is a welcome addition.
Located 275km southwest of Cairns, Undara Experience is a gateway to the network of lava tubes caused by volcanic eruption 190,000 years ago. It's an internationally significant geological treasure and a wonderful attraction along the Savannah Way, which is the main touring route for travellers across northern Australia from Cairns to Broome.
The property currently offers a range of accommodation options with 60 cabins comprising 18 Homestead Rooms, 6 Pioneer Huts, 16 Railway Carriage rooms, 20 Swag Tents and 98 sites, including 58 powered and 40 unpowered sites, with room for further development. Facilities include large central open-air dining and bar, a pool, petrol pumps, communal campfires, shop, open-air stage, airfield, bush walking trails, conference room and bike tracks.
Undara Experience tours of the spectacular lava tube network and 'wildlife at sunset' tours are popular with travellers. It is also home and host to the Undara Outback Rock and Blues festival every year. A large focus on Food and Beverage, the Undara Experiences has a restaurant, bar and provides a bush breakfast daily.
The Role
The role is responsible for reservations of both accommodation and touring. Responding to all booking enquiries including direct guests, trade bookings and group reservations via phone, email and social media. These booking will range for budget offerings to high-end, all-inclusive experiences.
Key responsibilities of role include -

• Creating bookings in a timely and accurate manner, with attention to detail.
• Oversee the Reservations Coordinator.
• Ability to handle high volumes of enquiries, always delivering the highest level of customer service.
• Ability to build successful relationships with guests, trade partners, service providers and key stakeholders both internal and external to the business.
• A team player that actively contributes to the team and collaboratively works with their colleagues to complete tasks and meet goals.
• Self-motivated to develop and maintain knowledge of they property, contracted inventory, and key trade partners.
• Confidently upselling and cross-selling inventory and properties.
• Ability to meet and exceed KPI's and team targets

Your Skills & Experience
To be successful in the role you will -

• Preferably have an existing knowledge of NewBook and RMS
• A knowledge of the trade distribution network would be an advantage
• Previous experience working in sales/customer service
• Experience in working towards key performance indicators
• Excellent communication and interpersonal skills
• Friendly and professional phone manner and precise email correspondence
• Can do attitude with ability to use initiative
• Technologically savvy with the ability to operate multiple programs in conjunction with one another

Benefits

• Professional development and opportunities to grow personally as well as professionally
• Discounted accommodation for you, your family & friends
• Discounted products from our G'DAY Rewards Partners
• Ability to transfer to another property within the G'Day network in the off season

We are a national company on the rise in a booming industry, offering stability and opportunities for career progression
If you are passionate, adventurous, and ready to hit the ground running, we want to hear from you.
***Note: Discovery Parks will be closed for the Christmas period between 23 December 2023 and 7 January 2024. Candidates will be contacted after 8 January 2024.
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Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential
Discovery Parks is committed to ensuring the health and safety of all our staff, customers and the communities we operate in. Due to the latest highly contagious Covid-19 Delta variant, Discovery Parks has implemented a vaccination policy which requires all employees, wherever possible, to be fully vaccinated against Covid-19. This covid vaccination policy applies to all new Discovery Parks employees.