AddressMantra Club Croc is located five minutes’ drive from the main street of Airlie Beach, and is situated in the magical Whitsundays region in North-Queensland. The property offers a mix of hotel rooms and suites, a lagoon style pool, and Club Croc Bistro for its guests to experience within a relaxing resort style environment. On your days off, enjoy the myriad choices on offer to island hop, visit the powder white sands of iconic Whitehaven Beach, or snorkel, dive and discover the wonder of the Great Barrier Reef and meet its inhabitants.
Purpose
As Reservations Supervisor, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service.
Primary Responsibilities
- Take the helm and guide the reservations’ day-to-day operations with expertise
- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
- Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Safely and securely handle payment transactions, verifying billing details for accuracy
- Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
- Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
- Assist in resolving guest complaints or issues related to reservations, billing, or room assignments
Skills and Experience
- Experience as a Reservation Agent or Reservations Team Leader, ready to flex your leadership skills and take the next step in your career
- Customer service-oriented with exceptional communication skills
- Proficiency in using reservation and property management systems is a plus
- The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
- Team player with a positive attitude and willingness to go the extra mile
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
