Resident Liaison Officer

Resident Liaison Officer This is a fabulous opportunity to work collaboratively with a range of residents and make a true and tangible difference. Permanent full-time position Supportive work environment Salary packaging and other employee benefits

About the Opportunity A Resident Liaison Officer (RLO) supports residents to maximise their independence and ability to remain living in their home, by working collaboratively with residents, their carers, families, and advocates as well as other ECH business units. This is a highly mobile role, dedicated to visiting our independent retirement living villages. Your time will be spent developing connections whilst supporting residents, responding to concerns and feedback as well as conflict management and negotiation.

No two days are ever the same. About You

You have experience in negotiating difficult situations with empathy and integrity. With a keen understanding of older individuals' needs, you can build trust, listen well, and present calmly to deliver a quality service to our residents. You are kind, even when a bit stressed out, dynamic and energetic.

You are also flexible and adaptable to change. You are passionate about caring for people in the community and will contribute your ideas and hard work to make ECH better every day. Knowledge of Retirement Village Act and understanding of

My Aged Care process is highly desirable. About Us

At ECH, we’re proud of what we do, how we work together and the impact that we have on people’s lives.  We believe that our people drive our success and how we work together is as important as what we…