Resident Services Coordinator

• Customer Service with a purpose: lifestyle, Activities and Events
• Join a leading not-for-profit organisation with a supportive village culture.
• Newly created opportunity: Taren Point location

With more than 70 years' experience and 25 retirement villages in NSW, Anglicare is one of Australia's leading elderly care providers.
As we continue to grow and evolve, we are focused on enhancing our already vibrant community offering, with a focus on innovation alongside a genuine commitment to care that will truly be worthy of our seniors.
Join an organisation that strives to make sure every resident feels valued, safe, and respected while being part of a supportive team and offering a wealth of opportunities.
Benefits of working for Anglicare:

• Great opportunity to build a career within a leading Christian NFP organisation dedicated to supporting others

• Join an inclusive culture supported with real learning and development opportunities

• Not-for-profit benefits up to $15,900 of your salary tax-free, plus an additional $2,500 for meal entertainment and accommodation.

Position Purpose
You will play an important part in providing services and improving the village's image and reputation by utilising your exceptional customer service and high-level administrative skills.
This is a fantastic opportunity for a commercially astute professional (preferably with a background in aged care) to be part of a rapidly growing organisation, where your day-to-day activities will play a key role in the future success of the village by providing a resident-focused experience.
Position Accountabilities

• Assist with the assessment, review, and delivery of suitable and flexible services for our residents. Maintain all Resident Services lifestyle activities and wellbeing checks, reporting monthly
• Coordinate Lifestyle and Activities Program with assistance from the Resident Services Manager
• Complete appropriate administration duties, including the collation and editing of the Village newsletter, ongoing updating of resident communications, and the upkeep of carpark allocations and signage
• Support the Reception Concierge team as required
• Support the resident move-in process to ensure the apartment(s) are ready for new admissions
• Coordinate Resident onboarding using the current move-in processes
• Take pride in orienting new residents into the village, connecting them to social programs and checking in on them to ensure overall wellbeing
• Ensure all service delivery to our residents and their families is of a high standard
• Assist the village GM and other staff and residents in the village as requested.
• Respond to all staff and resident enquiries over the phone, by email and in person as needed and appropriate
• Support the hospitality team with event coordination, ensuring a positive resident experience.

Qualifications and Experience
Qualifications/Certificates

• Experience in Hospitality and Events management is desirable
• Current First Aid Certificate
• Current Driver's License

Professional Experience

• Minimum 3 years' experience in office support and administration
• Experience coordinating and evaluating group and individual programs
• Competent documentation and computer skills
• Experience in handling confidential material
• Competent in using word processing, spreadsheets, databases and presentation software

Competencies

• Highly developed communication and interpersonal skills, including the ability to liaise with and establish effective professional relationships with internal and external clients and residents from a range of backgrounds and cultures
• Excellent organisational skills and the ability to be flexible as part of a busy, hands-on team
• Excellent time management skills and the ability to manage competing priorities
• A genuine passion in making a difference in the lives of the elderly
• An approachable and caring demeanour

To find out more about Anglicare and our commitment to transforming lives with compassion, please visit our website.
To apply, please click on 'Careers / 'current vacancies' - Resident Services Coordinator.
Aboriginal and Torres Strait Islander candidates are encouraged to apply.
Anglicare: Jesus Christ honoured, lives enriched and communities strengthened
Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance for child abuse.
Applicants are encouraged to apply as soon as possible, as applications may be reviewed prior to the closing date. The date is subject to change without notice.