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SalaryAt Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.
With over 10,000 employees and volunteers working across more than 300 sites, our services are in the areas of Aged Care, disability, community services and chaplaincy.
About the role
This is a rewarding, full-time permanent position as part of the Customer & Commercial team in Senior Services as a Residential Aged Care Specialist. In this capacity, you'll collaborate closely with the Operations Support and Service Delivery teams and internal stakeholders across various domains. Be a critical member of the Uniting team, serving as a subject matter expert for Residential services where you'll play a pivotal role in ensuring services robust quality management systems and frameworks that meet not only regulatory standards but also uphold excellence, spearhead continuous improvement and ensure quality outcomes for older Australians.
Duties and responsibilities:
- Support the establishment and embedding of quality frameworks, including monitoring and data analysis.
- Stay updated on relevant regulations, standards, and industry best practices related to the area of specialisation.
- Build strong relationships with key stakeholders, including internal teams.
- Facilitate communication and collaboration among cross-functional teams to achieve common goals.
- Monitor audits accreditation and compliance performance across all operations, to ensure that services and processes comply with regulatory requirements.
- Participate in cross-functional teams to implement improvement initiatives.
- Monitor and evaluate the effectiveness of implemented changes and adjust strategies as needed.
- Lead cross-functional teams in conducting effective reviews of programs, processes, and systems to implement improvement initiatives aligned with best practices and the Senior Services Operating Model principles.
- Bachelor qualification in a relevant field or equivalent experience
- Sound working knowledge of Residential Aged Care
- Substantial experience in quality assurance, audit processes and compliance
- Maintain current knowledge of evolving changes and trends within the Aged Care industry
- Foster strong partnerships with essential stakeholders.
We are bold, imaginative, respectful and compassionate.
Further to this we offer:
- Chance to deliver significant organisational change
- Work with senior leaders and managers of the organisation
- Join a leading Not For Profit organisation
- Both professional and person development opportunities
