Resolutions Specialist

An exciting opportunity exists to join our Member Resolutions team as a Resolutions Specialist.Why join us?

• We're a hybrid-work organisation – we believe work is best done with a blend of in-person (at our purposefully designed HUBs) and remote (from your home).
• When you are in one of our brand-new HUBs, you can take full advantage of end of trip facilities, yoga and multi faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and a multitude of team spaces that reflect our collaborative culture.
• We provide excellent training and development opportunities to support your career progression and actively encourage internal mobility.

About the roleEvery one of our team contributes to helping make our members’ world better. As a Resolutions Specialist you will be responsible for providing a service to key stakeholders in providing clear, concise and accurate information in the handling all member and third-party complaints. This role is crucial in assisting members in their time of need.Day to day, you'll:

• Investigate and resolve all member and third-party complaints.
• Research and analyse legislation, fund rules and precedents to provide accurate, timely and quality work.
• Keep up to date on developments in the superannuation industry and assess potential implications for Australian Retirement Trust.
• Review on-going patterns and trends as opportunities to identify the possible causes of problems and issues and use this information to facilitate change and drive initiatives to improve processes, products and services with key stakeholders.

This role is available as a both a permanent or max term/ secondment opportunity.About youIt goes without saying you'll be a great communicator with top notch interpersonal skills we'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You will have extensive experience working in and understanding the superannuation industry or similar environment.
• You will be able to work successfully within a team in a high-volume customer service work environment.
• You will have a strong knowledge and understanding, or the ability to rapidly acquire knowledge of the superannuation or related industries and legislation.
• Demonstrated ability to analyse complex problems and provide appropriate solutions that effectively address and balance both customer and business needs.

About usOur 2.3M members trust us to take care of over $260 billion in retirement savings. That’s a whole lot of trust! We're all about shaking things up and doing things differently to help our members retire with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.Apply online nowEveryone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Closing date for applications is COB 11 July 2024.You'll hear from us after the closing date whether you make it through to the next round or not - we think that’s only fair. It’s why we're part of the Circle Back Initiative.