Retail Compliance & Quality Officer

Retail Compliance & Quality Officer

• Based in Bentley, 18 months Maximum-Term, Full Time.
• Be part of a business delivering real positive change.
• WFH options, health and wellbeing programs.

What is your new role about?
We are searching for an experienced Retail Quality & Compliance Officer, to reflect regulatory obligations, ensure compliance to processes and procedures and assist with the improvement of the customer experience in the delivery of customer services within Horizon Power.
Reporting to the Retail Operations Manager, your new role will include:

• Overseeing compliance with regulatory requirements, industry standards, and internal policies within the Customer and Community division.
• Working with internal and external stakeholders to ensure the quality and integrity of Customer services delivery and outcomes are achieved especially n respect to adherence to legal and regulatory frameworks.
• Support the improvement of customer service processes, systems and procedure to address quality outcomes, compliance issues and audit findings.
• Conduct comprehensive risk assessments to identify potential compliance risks and vulnerabilities and collaborate with relevant departments to implement proactive measures for risk mitigation.
• Assist in the investigation of service quality (in conjunction with complaints team) and compliance issues, breaches, or near misses and recommend corrective actions and preventive measures to address identified problems.
• Working closely with our Regionally based Customer and Community team to provide ongoing guidance, education and assistance with quality and compliance related matters.

Our new Retail Quality & Compliance Officer will have:

• Demonstrated experience and a strong understanding of regulatory compliance in the energy or utility industry.
• Knowledge of best practices in compliance program development and management.
• Understanding of government trading enterprises, governance and retail service delivery in utilities.
• Tertiary qualifications or equivalent experience in Compliance and Risk Management, or related discipline is desirable.

We value the importance of First Nations culture. We are privileged to work with, live alongside and provide services to the people who first understood the energy of this land. We strongly encourage applications from Aboriginal and Torres Strait Islander people.
Be a part of something amazing for Western Australia
Being a part of the Horizon Power team is about building a better future for regional Western Australia. Our regional presence and proud history of delivering energy solutions for regional communities means we are uniquely positioned to respond to the challenge of climate change and lead the way towards a low carbon, renewable energy future.
What's on the Horizon for you?

• 13 weeks long service leave after 7 years of continuous service.
• Paid parental leave for primary and secondary caregivers.
• Additional 3 days of Private Leave.
• Special family leave of up to 10 days paid, non-cumulative.
• Top up Personal Leave (up to 500 hours).

Our focus is on people, safety and wellbeing. We are committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.
Take your next step
If you're excited about the opportunity to be part of a high performing organisation this could be the role for you.
Click on the Apply button below to start your potential journey with Horizon Power. Applications close on 7 January 2024. Horizon Power reserves the right to close the advertising earlier than the closing date.