Retail Operations Officer

At Police Credit Union you don’t just work with us, you learn with us and grow with us.

About the role

As a Retail Operations Officer, you'll proudly provide a customer experience that is second to none in our Retail Operations team behind the scenes. 

We are a highly successful, values-based, customer-owned credit union seeking to recruit customer-service champions who share our values of superior service, honesty, integrity and financial prudence.

Working directly to support our Retail network, you will play a crucial role in Police Credit Union’s overall success. We know that work/life balance is important, so we offer stable hours of Monday to Friday, 8.30am to 5pm. 

The Retail Operations Officer will be responsible for:

• Processing transactions and responding to member enquiries and disputes in line with policy
• Monitoring card renewals and ensuring member access channels are functional
• Primary point of contact for Deceased Memberships & Estates
• Compliance with Police Credit Union policies, procedures and guidelines

We are looking for:

• Administration and Customer Service experience 
• Excellent written and verbal communication skills
• High attention to detail
• Computer literacy and familiarity with the Microsoft Office suite
• Enjoyment from working as part of a cohesive team

You will join a fun, supportive and collaborative team environment, with a strong focus on professional development. Let us know your career goals and we’ll work with you to achieve them. 

About you

You are…

• Looking for a refreshing change and eager to get your foot in the door of the banking industry or wanting to build on your current experience. 
• Driven to provide an exceptional customer experience.
• Organised, with a great eye for detail and a strong ability to build positive and collaborative relationships with colleagues across the business
• A team player, wanting to be part of an energetic group. 
• Ambitious and ready to grasp career development opportunities – we like to promote within whenever we can.
• Confident, disciplined and hardworking, you strive to meet and exceed service and sales KPIs, all with a smile on your face.

If you have a background in the Australian financial services or insurance sectors – even better! FSRA Tier 2 accreditation is a huge tick, however is not a deal breaker, as we will provide on the job training. 

About those sweet perks we offer 

Now, we know all about you, here’s the tasty benefits you can Bank On Us for: 

• An attractive salary and incentive program, including generous annual bonuses.
• Five – yes, five weeks of annual leave for full time staff!  
• Purchased leave opportunities.
• Paid volunteering day (we will pay for you to spend a day giving back to the community you love).
• Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing). 
• Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning. 
• Access to a social club that holds regular events and prize draws. 
• Internal wellbeing program, including financial education. 
• Free annual flu vaccinations.
• Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members. 

Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 40,000 Members who Bank On Us for our highly competitive and award-winning products and services. 

With a Member Satisfaction score of 92.7% and an Employee Engagement Score of 93.07%, we’re not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we’ve played in many of our employees’ careers by imparting newly learned skills and assisting with progression into different roles, including management positions. 

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits. 

Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. 

Find out more at policecu.com.au. and to read testimonials from our very own staff, please visit www.policecu.com.au/careers/ 

Sound like your next move? Apply today!