Retail Sales Team All Positions

BOULEVARD FINE JEWELLERY – NORTHAM WA

Experienced Manager and Sales Assistants required, Apply for either or both

Full-time, Part-time and Casual positions available 

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of BOULEVARD FINE JEWELLERY - Northam. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

As a BOULEVARD FINE JEWELLERY Team Manager, or Retail Assistant you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.

Team Manager You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a BOULEVARD FINE JEWELLERY Ambassador by promoting the BOULEVARD FINE JEWELLERY Values and Amplifiers of the brand within the marketplace.

Key Accountabilities of the Store Manager

Retail Assistants  your Manager and Assistant Store Managers will lead:

• Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
• Lead morning briefings as and when required, delivering key business communication and daily objectives;
• Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;
• Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
• Participate in attracting, recruiting, and onboarding a high performing team;
• Monitor your team’s adherence to company policies and procedures; following up when needed.

Client

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
• Achieve business objectives by utilising the company consumer management client segmentation strategy;
• Full utilisation of the various clienteling tools to activate, retain and grow team and personal client base;
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
• Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;
• Lead by example on the selling floor in embracing the BOULEVARD FINE JEWELLERY selling ceremony;
• Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered;
• Manage and resolve customer service issues with the end goal of retaining the client relationship.
• Capture meaningful customer data for the purpose of building relationships to personalise prospect client development opportunities;
• Monitor monthly consumer management database reporting;
• Strong grasp on KPIs and ability to strategise when performance standards are not met;
• Party support and align with all key business initiatives and new product launches;
• Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;
• Model BOULEVARD FINE JEWELLERY image through appropriate wardrobe and presence per the company grooming guidelines.

Product

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
• Partner with the Operations Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
• Provide insights to Business Managers and Visual Merchandising team to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintained;
• Partner with the Assistant Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
• Utilise digital platforms to support store and online product sales.

Operations 

• Collaborate with all department while adhering to and enforcing all company policies and procedures;
• Provide accurate monthly schedules, and leadership zoning, by analysing peak hours to ensure adequate floor coverage;
• Support and maintain visual merchandising standards set by the key suppliers;
• Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
• Responsible for tracking all special orders through merchandising communication;
• Weekly communication of bestseller needs through the Business Planning replenishment program.

Key Requirements

• Sales management experience in retail, luxury retail, or service-related industry;
• Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business;
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, Outlook, Adobe, SharePoint
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organisational skills;
• Passion for the fashion industry;
• Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working

• Approach activities and relationships with a methodology.
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviours.

Key Behaviours to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organisation as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder 

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner 

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder 

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorisation

• Qualified candidates must have the proper work authorisation to work in the Australia

Accessibility

Our BOULEVARD FINE JEWELLERY community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a BOULEVARD FINE JEWELLERY Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at *******@boulevardfinejewellery.com.au 

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.